Recruitment Support Advisor

Recruiter: Saloni Khandelwal

Hiring Manager: Matt Howe

Career Grade: F

Why this job matters

Our volume recruitment team handles all Contact Centre, Retail, Engineer, Graduate, and Apprentice hiring. We also support the wider business, building processes and executing various recruitment projects to ensure the delivery of a great outcome across BT Group’s recruitment.

Your role will play a crucial part in driving BT's success because the people we recruit often serve as the first point of contact for our customers across BT, Openreach, PlusNet, and EE.

We are responsible for providing a positive experience for hundreds of thousands of candidates every year. It's our duty to ensure that their recruitment experience is the best it can be. Regardless of the outcome of their application, we want candidates to leave with a positive impression of the process. Our team's responsibility is to deliver an exceptional hiring experience for both candidates and managers while finding the best fit for every vacancy we work on.

What you'll be doing

• Be a decision maker – Review recorded video interviews from applicants, evaluating them against specific criteria, and ensuring the recruitment system is updated with the outcomes.
• Provide end to end support to our candidates and colleagues through their recruitment journey. This may include; opening/creating job requisitions, sifting, completing interviews making good decisions, booking in final stage interviews, collecting and formatting right to work and extending contracts to complete the hiring process.
• Manage pipelines across using various internal & external systems to ensure candidates are progressed in a timely manner and ensure system data integrity.
• Support the management of a shared BT Group recruitment inbox.
• Support the administration and processing of BT Group wide referral programme.
• Create and maintain incredibly strong stakeholder relationships with various people at various levels across the business and in the relevant recruitment teams.
• Completing outbound calls to recruitment candidates from the UK and India.  

Skills and experience required

• Service Delivery excellence & ability to work in a fast paced environment. You will have strong organisation skills with the ability to manage your own time.
• Great decision maker with an eye for talent.
• Proficiency in maintaining data integrity & capability to work with multiple systems simultaneously.
• Ability to give and receive feedback to/from key stakeholders and constantly strive to improve processes and service.
• Written and Verbal English communication skills are essential.
• Experience gained supporting UK based customers within a BT Group role is advantageous.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.