Pricing and Ordering Support

Why this job matters

This role is responsible for accurate and timely pricing and ordering of BT complex products for BT’s customers across a set of BT products providing expertise on product, technical, and process aspects for quoting and delivery requirements. Pricing and Ordering Support is key to increase customer satisfaction and to ensure a high quality service fulfilled in a timely manner. 

What you’ll be doing

•Work with BT teams to provide costs and orders for complex service requests
•Follow and run product or service specific processes
•Receive and validate BT Portfolio product pricing and order submission requests from BT internal teams
•Confirm availability of requested solution and ensure all details are received from and provided to requestor
•Produce feasible alternative solutions for pricing or ordering in case of complications, complete with expected benetfits or risks with regards to each proposed solution
•Perform BT Portfolio product costing/pricing and ordering using the BT standard toolset within the agreed SLAs and right first time
•Manage the handovers between the different BT departments during pricing and ordering activities and promptly raise and resolve any issue
•Keep the requestor informedabout the progress of their request
•Highlight possible improvements in the process

The skills you’ll need

•Ability to meet the customers’ needs in line with the business requirement
•Working with a cooperative and positive attitude in a group settings to achieve common goals
•The ability to convey information to someone effectively and efficiently 
•Ability to comprehend and to systematically organize the various aspects of a problem or situation
•Agility with systems and processes
•Proactive attitude towards completing high quality work on time
•Both commercially and technically savvy

Experience you would be expected to have
•Good knowledge of MS Office applications
•Bachelor degree and/or 2 years relevant working experience in SSC/Customer Service environment
•Interest in telecommunication field is an advantage

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.