Specialist Enterprise Architect

Recruiter: Réka Vajna 

The Role:

The Specialist Enterprise Architect  (EA) is the Senior Technical Leadership role typically to single account but could have responsibility for a number of accounts which are typically less complex and/or highly visible

 This may be one or more accounts running BT services and/or a business development account pre-sales. 

The key purpose of the role is to enhance the customer experience and drive profitable growth.  The EA is the customers Trusted Advisor on all things technology and designed as such become an integral part of customer’s matrix technical leadership team, creating value through the exploitation of technology across complex multiple platforms and/or technology areas.

The EA is accountable for design activities on the account and supports the CSP (Customer Service Principal) directing as necessary on technical elements of service, T&T and operations.

The EA is the primary customer interface up to CIO level for all technical design aspects of BT’s solution. 

Specifically:

• Be part of the Client Partner’s leadership team and align personal goals with the account targets, demonstrating how you are contributing to revenue generation, cashflow, EBIT, NPS and RFT
• Maintain a 3+ year solution roadmap co-created with the customers key decision makers and stakeholders. The road map  draws on the customer’s business drivers, industry trends and BT’s Repeatable product and solutions portfolio and building blocks. The roadmap is the key artifact driving the  account development plan
• Accountable  for successful technical delivery of all account activity with a specific focus on time, cost and quality
• Provide leadership to the operational teams in moments of major customer jeopardy
• Ensure  technical risks and issues that could impact the service are owned by the appropriate players
• Create, own and execute regular governance forums – at least quarterly -with the Client Partner and VP Technical Design to evidence continuous progress against personal goals and account goals
• May lead a sub-vertical and support the wider team in developing opportunities
• Generate revenue, ICV, ICGM as directed in goals/objectives through customer sales.

On a development account the purpose is to work with the Account Director and Deal Architect to develop new business opportunities and to build a well-qualified pipeline.

Specifically:

• Be part of the Presales team and align personal goals with the account targets, demonstrating how you are contributing to pipeline and ICGM generation. 

Create and maintain a 3+ year solution roadmap co-created with the customers key decision makers and stakeholders. The road map  draws on the customer’s business drivers, industry trends and BT’s Repeatable product and solutions portfolio and building blocks. The roadmap is the key artifact driving the  account development plan

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.