German Speaker Service Desk Agent

Why this job matters

This is a role within our service desk teams, working with clients offering technical support. You'll be our primary face to these customers on a day-to-day basis, so clear communication and customer service skills are a must!

Please note that this role requires colleagues to work in shifts and is based in Budapest Office ( with hybrid working element to it). 

What you’ll be doing

  
Required and desired skills:
Soft skills:

•    Ability to meet the customers’ needs in line with the business requirements is a must
•    Working with a cooperative and positive attitude in group settings to achieve common goals is a must

•    Taking the responsibility and takes care of the consequences of making a decision

•    Acting in advance of a future situation, e.g., making things happen, putting energy to solve the situation

•    Good stress management skills in a fast-paced demanding field is an advantage

Professional skills:

•    ITIL and Cisco troubleshooting experience is an advantage

•    Customer support experience is an advantage
•    Fresh graduates are welcome

 
Language skills:
•    English on a fluent level is a must

•    German on a fluent level is a must

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.