Principal Enterprise Architect Salesforce/Vlocity

Job Req ID:  2459
Posting Date:  30-Jan-2023
Function:  Architecture Solution and Design

Aztec West, Bristol, United Kingdom

Salary:  Competitive with benefits

This role can also be undertaken from the following locations - Birmingham, London and Manchester


Why Us?


We’ve always been an organisation with purpose; we connect for good. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future. 


Why Digital?


We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. The Technology units are BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and mart innovative products, combined with a personal experience, it sets us apart from the pack.  

The Digital unit will lead our digital innovation agenda, driving new digital experiences for our customers - and in new markets – while, at the same time, simplifying what we have. They will be responsible for focusing on digital delivery and the customer experience as much as the end innovation (including delivery and transformation, digital innovation and delivery, data strategy and solutions, and architecture and governance).  

Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match.  We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.  


Why this Job Matters?


This role is the key role facing into our Global division defining the commercial architecture. This covers from digital marketing, through to lead and, opportunity and offer generation up to signing the contract with a customer. It also defines how our in-life contract and bill/invoicing architecture works for the customer. 

Its an exciting job that works with specialist domain architects on individual technologies, but this role is key to bring it all together for Global to enable it to grow and support our customers needs.

This role is key to ensure consistency pan BT and is essential to get alignment of how we exploit DPA across BT. 
Specific Job Requirements


1.    Defines the Global architecture for sales and commercial activities.
2.    To lead the architecture direction of our sales transformation journey to massively simplify the process and drive automation with data / AI driven journeys.
3.    Lead on how to use Salesforce and Vlocity for Global, with focus on speeding up product role out and performance of the system.
4.    Drive the wider transformation of the commercial landscape including billing and contract management 


What I'll be doing – your accountabilities?




•    Provide a Global specific lens of the IT architecture landscape showing relevance to CFU goals and strategies.
•    Provide CFU directional input to the overall IT architecture direction.
•    You will have a a broad knowledge being deep in some areas, the ability to learn quickly and adapt are key to this role
•    Owns the IT architecture relationship into the CFU CIO organisation, working with them as a trusted advisor on their CFU technical strategy
•    Tailors existing architectural patterns to meet the specific needs of the CFU, creating new only where needed and sharing back learnings to foster a culture of re-use and common approach
•    Developing and maintaining realisable CFU-centric capability based roadmaps spanning a 3-5 year horizon
•    Supporting the selection of any IT vendors, suppliers and partners for your area and managing the practice of architecture through these parties where they impact your domain
•    Driving Enterprise Architecture and supporting business case development of signature ready vehicles that deliver timely, fit for purpose strategic transformations in business capability to senior stakeholders
•    Maintaining and communicating up-to-date knowledge of technology standards, industry trends, skills change, and emerging technologies within your area of expertise



•    Collaborating and specifying the organisation's vision, goals, opportunities and related activities in order to maximize the business benefits of Enterprise Architecture initiatives to the organisation across your domain.  This would cover all lines of business and covers all key customer journeys
•    Ensure peers and the Solution Architect community is fully aware of the latest IT strategy and EA guidance within your domain
•    Working with an innovation community across your domain including BT Research technical specialists, CIO, analysts and partners to develop an awareness of, and learn the potential and maturity of technology innovation for BT
•    Driving consistency and re-use across the B2B team specifically




•    Defining company architecture policies for acquiring or developing systems, network equipment, or software within the company for your area. Responsible for consistency to BT enterprise level standards, best practice and consistency
•    Ensuring BT remains compliant to Legal, Regulatory and Security requirements    Capabilities required for the job

Qualifications and General Skills

•    Hands on experience of Salesforce/Vlocity, with understanding of best practice of things like ESM, product modelling and decomposition, attribute based pricing configuration, integration through dataraptors, OmiScripts and Vlocity ordering.
•    STEM related Bachelor's degree or a related study, or equivalent experience
•    Customer focused: You will understand customer (internal and external) needs and keep customer satisfaction at the forefront of your work
•    Good understanding of strategic and new and emerging technology trends, and the practical application of existing, new and emerging technologies to new and evolving business and operating models
•    Good understanding of other technologies currently used like Medallia, Ciena Blue Planet, contract management systems, and how they integrate together.
•    Good understanding of OpenAPI and TMF API standards.


Enterprise Architecture


•    Captures and prioritises market and environmental trends, business strategies and objectives, and identifies the business benefits of alternative strategies. Establishes the contribution that technology can make to business objectives, conducting feasibility studies, producing high-level business models, and preparing business cases
•    Leads the creation and review of a systems capability strategy that meets the strategic requirements of the business. Develops enterprise-wide architecture and processes that ensure that the strategic application of change is embedded in the management of the organisation, ensuring the buy-in of all stakeholders.
•    Develops and presents business cases, for high-level initiatives, for approval, funding and prioritisation. Ensures compliance between business strategies, transformation activities and technology directions, setting strategies, policies, standards and practices
•    Good commercial acumen to supporting review of budgets and project portfolio investment roadmap to ensure alignment of the Enterprise Architecture and the fitness for purpose of the IT strategy.

Connected Behaviours

•  Collaborative partner - You build internal and external relationships, collaborating both operationally and technically to deliver business results.
•  Collaborative partner - You build internal and external relationships, collaborating both operationally and technically to deliver business results.
•  Customer champion - You make sure your team understands the customer's needs and expectations. You use operational and technical expertise to deliver brilliant experiences.
•  Customer champion - You make sure your team understands the customer's needs and expectations. You use operational and technical expertise to deliver brilliant experiences.
Experience you would be expected to have


•  Showcased expertise on a project or a specific piece of work or led a project outside of the core areas of your expertise 
•  Collaborated on a new project with a recognised expert 
•  Led a cost reduction effort 
•  Handled a difficult people issue well – redundancy, disciplinary, re-organisation 
•  Managed a rapidly growing team or part of the business 
•  Created a recovery plan for a struggling part of the business 
•  Allocated and directed a budget for part of the business 
•  Communicated BT's business strategy to multiple audiences 
•  Volunteered for extra responsibility such as project team involvement/leadership 
•  Experience as an Enterprise Architect 10+ years, including working as an Enterprise Architect in a large corporate organisation. Evidence of leading material business change through Enterprise Architecture
•  Experience of Enterprise Architecture Frameworks including TOGAF, and their relevance to the practice of Enterprise Architecture. TOGAF certification not essential
•  Experience in running light-touch governance processes in large organizations
•  A broad range of business, data, systems and technology architecture experience




Competitive salary
25 days annual leave (plus bank holidays)
15% on target bonus
Company car cash allowance
Life Assurance
Pension scheme – If you put in 5% BT will put in an additional 10%
Private Medical cover for you and your family
Share save scheme
£500 worth of shares every year providing the share scheme is running. 
50% off BT and EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
30% discount for friends and family on EE mobile pay monthly and SIM only plans