Team Member

Location

Bristol - Hybrid working 3 days in the office, 2 wherever.

Why this job matters

Colleagues are the heart of BT and we wouldn't be the same without them. This role is vital in providing a key support function to complete HR processes, transactions and generally support our colleagues through the whole colleague lifecycle. 

This is a multi-skilled role in which you will complete a variety of activities depending on the demand at the time, allowing you to have a great breadth of knowledge across HR policies and processes. Joining BT should be an amazing experience for everyone and a vital part of that is ensuring we process HR activities not only in an efficient manner but with our colleague experience hats on.

You will have the opportunity to support all areas of BT:

•Openreach
•Consumer (including EE & PlusNet)
•Networks 
•Digital
•Corporate
•BT Business

This means you will create great working relationships with colleagues for the area you support & build specialist knowledge of how they function, allowing us to deliver an even better colleague experience. 

What you'll be doing

•Provide a consistent and high-quality service while being flexible to work across boundaries.
•Be able to learn and adapt to a variety of systems and mechanisms to support day to day operations. 
•Manage tasks and activities related to your workflow (including bespoke routes) effectively, diligently and within defined SLAs. 
•Act as a point of contact for existing colleagues and new joiners, answering any questions and provide any HR support they need.
•Liaise with the wider HR community to respond to queries and raise to HR Subject Matter Expert (SME) for complex cases. 
•Contribute to the wider HR agenda by always applying a continuous improvement lens on the work completed.
•Working closely with other internal teams to support and resolve problems.
•Brand ownership – have an understanding and awareness of your own personal brand to support the business goals to be Personal, Simple, Brilliant. 
•Problem solving and trouble shooting with your SME and Team Leader.

The skills you’ll need to succeed

•Understand the need for confidentiality in regard to documents processed, systems maintained and access to confidential material within the HR community.
•Work effectively and efficiently with colleagues to deliver a first class service & support each other to achieve SLAs & overcome problems. 
•To continually look at ways of improving process and procedures within the HR function to improve the level of support provided to the customer. This will include problem solving.
•Able to learn how to use internal systems and solutions. 
•Delivering a service which goes above and beyond our colleagues expectations, especially when it comes to resolving problems. Showing the customer (our colleagues) how important they are by putting the customer first. 
•Ability to communicate both in writing and verbally with colleagues, stakeholders and the wider business in a clear, supportive manner, as well as building excellent & trustworthy relationships with them.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•22 days annual leave (not including bank holidays), increasing with service
•24/7 private virtual GP appointments for UK colleagues
•2 weeks carer’s leave 
•World-class training and development opportunities
•Option to join BT Shares Saving schem