Service Transition Professional - Change Enablement - ESN

Why this job matters

The Emergency Services Network (ESN) is a huge strategic priority for BT and our commitment to do the best for our customer and our country.  ESN will be one of the most advanced Emergency Services Networks in the world. and BT is proud to be the official supplier providing mission critical and trusted communications for Britain’s Emergency Services. The ESN will replace the existing Airwave network and building upon on EE’s existing 4G network and to provide essential new voice, data services, and critical communications services to 300,000 members of frontline emergency service users.

The Service Transition Professional role in Change Enablement is responsible for the management of technical Change and Access requests (currently focusing on ESN, Mobile and EETV) within our Operational Resilience and Service Management unit. You will ensure that requests for change to our technical and service infrastructure are implemented in a controlled, low risk manner enabling the smooth and effective running of the networks and all customer facing services.  You’ll be enabling not only solution implementation, but evolution at the right pace to manage the risk to our customers while delivering stand out service.

The successful candidate will be cleared to BPSS (or equivalent) as a minimum.  You may even be required to undergo National Security Vetting (e.g. CTC, SC or NPPV).

What you’ll be doing

•    Act as a subject matter expert and ensure that you operate our ITIL function process & procedures smoothly and efficiently to support business implementation or service restoration and reduce impact to customers
•    Responsible for preparing data for and running Change Advisory Board meetings with stakeholders
•    Responsible for supporting or leading on workstreams, initiatives and projects for the Change Enablement function, acting as a change agent to drive continual improvement
•    Support the development, operation and continual improvement of the wider Operational Resilience and Service Management strategy
•    Support contractual/regulatory/ISO compliance requirements on change record assessment

The skills you’ll need

What we would like to see on your CV

•    Able to provide expertise around ITIL Change Enablement best practice, preferably with certification in ITIL V4 Foundation. Understanding of an ITIL Service Transition function in a large technology company
•    Excellent communication skills and experience of managing relationships of all levels with internal customers, stakeholders, and colleagues, addressing conflicting business needs and priorities
•    Able to follow change enablement processes, recognising the need to adapt to a rapidly shifting technical environment.  Proven improvement skills to analyse, question and challenge the way things are done to optimise processes and deliver excellent outcomes
•    Background in Change Management/Release Management functions and operational environments, with constantly changing timescales and requirements. Experience of Remedy SMT or equivalent Service Management tools
•    Experience of managing relationships with third-party partners and providers, working within Service Level Agreements

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•    10% on target annual bonus 
•    BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
•    X4 Salary Life Assurance
•    Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
•    25 days annual leave (not including bank holidays), increasing with service
•    From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•    Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•    24/7 private virtual GP appointments for UK colleagues
•    2 weeks paid carer’s leave 
•    World-class training and development opportunities
•    Option to join BT Shares Saving schemes
•    Discounted broadband, mobile and TV package
•    Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.