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Senior Manager, Reward Services
Assembly, Bristol, United Kingdom
Location
Bristol or Birmingham - Hybrid working 3 days in the office, 2 wherever.
Why this job matters
The Work & Reward Services Senior Manager is responsible for leading the end‑to‑end operational delivery of core Reward and People Services across BT Group. The role oversees multiple specialist teams—including Compensation, Benefits, Pensions, Sales Bonus & Commission, Immigration & Global Mobility, TUPE & Organisation Management, and Consultation Support—ensuring high‑quality service delivery, operational excellence, and compliance across all processes.
This position plays a critical leadership role in transforming HR operations, optimising colleague experience, enabling business outcomes, and partnering closely with senior stakeholders across People & Culture, Reward Centres of Expertise, People & Culture Partners, Finance, Legal, and external suppliers.
What you’ll be doing
•Lead a multi‑disciplinary Work & Reward Services team of 50+ HR professionals across the UK and India, delivering complex reward and people services at scale.
•Set the strategic direction for service excellence, operational efficiency and continuous improvement.
•Act as the senior escalation point for complex or sensitive reward and employment matters.
•Oversee the delivery of annual pay review and bonus cycles, ensuring accuracy, strong governance and alignment with Reward strategy.
•Lead the delivery of colleague benefits and pension scheme support.
•Ensure all processes meet regulatory requirements and service levels, partnering with third‑party providers where needed.
•Oversee the operational delivery of complex sales bonus and incentive schemes across Business and International, ensuring accurate and timely payments.
•Provide governance and operational oversight for visa management, right‑to‑work checks, global mobility assignments and Home Office compliance.
•Partner with Legal and Talent Acquisition to ensure compliant sponsorship duties and risk‑free international hiring.
•Lead the Organisation Management team, ensuring accurate organisational structures, data integrity and SAP hierarchy maintenance.
•Oversee TUPE case management, job mapping, redundancy and consultation activity with full legal compliance and a strong colleague experience.
•Provide strategic oversight for the Consultation Support team, ensuring high‑quality guidance and manager support during reorganisations.
Skills you'll need to succeed
•Strong leadership experience across HR Operations or Reward services within a large, matrixed organisation (Essential)
•Proven ability to lead large, multi‑location teams, including offshore or shared‑service delivery (Essential)
•Exceptional stakeholder management and communication skills, with the ability to influence at all levels (Essential)
•Experience delivering high‑risk, time‑critical reward cycles and operational processes.
•Demonstrated ability to lead transformation, process improvement or digital enablement initiatives.
•Deep knowledge of Reward and core HR processes.
•Experience providing insights and recommendations that shape policy, operational design or wider business decisions.
•A passion for colleague experience, operational excellence and continuous improvement.
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
•15% on target bonus
•Private Health Care
•Car Allowance
•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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