Reward Services Professional

Location

Bristol - Hybrid working 3 days in the office, 2 wherever. 

Why this job matters

This role is integral to BT's newly established Reward Services team. Your expertise will be essential in delivering results, and a flexible approach will be crucial. You'll be part of a dynamic, supportive team dedicated to stakeholder satisfaction and fostering a culture of continuous learning.

What you’ll be doing

•Investigating and answering colleague queries about Employee Benefits and Pensions while working closely with Tier 1 (Ask HR) to keep the team informed on policy updates.
•Identifying root causes of queries and developing strategies to reduce volume, thereby enhancing the colleague experience.
•Delivering employee benefits processes and procedures arising from colleague contact.
•Supporting the annual Benefits enrolment process as well as the Long Service Awards process.
•Sharing and documenting knowledge across Reward Services to ensure consistent and efficient query responses.

The skills you'll need to succeed

•Strong technical reward knowledge, with experience in delivering and implementing core Reward processes and practices across the full colleague lifecycle and ‘Moments that Matter’.
• A methodical and organised approach to resolving colleague queries and finding effective solutions.
• Proficiency in data analytics to analyse query volumes and trends, and to propose data-driven improvements.
• Ability to stay up-to-date on all Benefits and Pensions policies and procedures.
• Strong time management skills, with the ability to balance conflicting priorities and meet stakeholder expectations.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•Up to a 10% on-target bonus
•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•25 days annual leave (not including bank holidays), increasing with service
•Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
•World-class training and development opportunities
•Option to join BT Shares Saving schemes.
•Discounted broadband, mobile and TV packages
•Access to 100’s of retail discounts including the BT shop
•50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
•Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
•Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’