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Process Design & Improvement Professional
Assembly, Bristol, United Kingdom
Location
Bristol or Birmingham - Hybrid working 3 days in the office, 2 wherever.
Why this job matters
This function operationalises and enables HR processes to ensure a consistent, high-quality colleague experience. Serving as the primary gateway for HR needs, it focuses on efficiency and smooth delivery of full employment cycle processes. We provide vital HR services that support outstanding colleague experiences.
The primary goal of this role is to support continuous improvement and service optimisation across People & HR Service Delivery and the wider People & Culture function in the UK and India. You will contribute to the People and HR Services strategy by enhancing process efficiency and compliance.
As an HR Process Design & Improvement Professional, you will analyse, design, and implement efficient HR processes to boost operational performance. You will collaborate with service owners and stakeholders to identify improvement opportunities that increase efficiency and enhance colleague experience.
We seek a detail-oriented individual with foundational knowledge of Lean Six Sigma or similar methodologies, and a basic background in HR, process design, and controls. Your passion for organisational excellence will help identify improvement areas, deliver evidence-based assessments, and recommend actionable solutions.
Your contributions will drive organisational goals, optimise HR and business operations, and improve cross-functional collaboration—shaping a better colleague experience across UK and India.
What you’ll be doing
•Assist in developing and optimising HR processes to improve operational efficiency and effectiveness.
•Support the identification of improvement opportunities and help drive initiatives to streamline HR operations and enhance the colleague experience.
•Work closely with HR leaders, business units, and other stakeholders to understand needs, align HR processes with organisational goals, and implement recommendations.
•Assist in assessing and mitigating risks related to HR processes and controls.
•Provide support and training to HR staff on new processes and controls.
•Help establish testing, metrics, and KPIs to evaluate the effectiveness of HR processes and controls.
•Participate in planning, execution, documentation, and monitoring of project and programme activities.
•Support Process Design & Improvement professionals, enhancing team capabilities and contributing to a centre of excellence for continuous improvement.
The skills you'll need to succeed
•Experience in HR process design, controls, and continuous improvement, with practical application of Lean Six Sigma or similar methodologies.
•Knowledge of HR regulations and compliance requirements.
•Strong analytical and problem-solving skills.
•Proven ability to support and manage projects.
•Excellent communication and interpersonal skills.
•Experience with HR software and systems (ServiceNow HRSD is a plus).
•Ability to work effectively with cross-functional teams and manage multiple priorities simultaneously.
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
•10% on target bonus
•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•25 days annual leave (not including bank holidays), increasing with service
•24/7 private virtual GP appointments for UK colleagues
•2 weeks carer’s leave
•World-class training and development opportunities
•Option to join BT Shares Saving schemes.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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