Defence Asset and Configuration Professional

Why this job matters

The purpose of the Configuration Management role is to ensure that there accurate and reliable information about the configuration of services and the configuration items that support them. The role underpins the service management framework as without accurate data the organisation will be unable to deliver against customer requirements.

The purpose of IT Asset Management is to plan and manage the full lifecycle of IT Assets to help the organisation maximise value, control costs, manage risks, meet regulatory & contractual requirements and to support decision making surrounding the purchasing, reuse, retirement and disposal of assets.

It ensures that Service Asset and Configuration Management identifies controls and accounts for service assets and CIs ensuring their integrity across the service lifecycle. Verifying the configuration records against the infrastructure and to correct any exceptions. It is an interface with other Service Functions and Business Units for the maintenance and accurate provision of Configuration Management activities.

What you’ll be doing

1. Responsibility for implementation of Asset Management and/or Configuration Management within their designated contracts and will give input into setting the processes for Asset Management and/or Configuration Management across their contracts
2. Ensuring that Configuration and Asset functions are carried out appropriately to minimise the number and impact of any related incidents upon the Customer’s service
3. Influencing key stakeholders, ensuring the ITIL framework is implemented and linkages between practices are clear and relevant across EMS.  In order to do this effectively they would need to have relevant professional/ technical ITIL knowledge
4. Recommending improvements to the processes they input into and ensuring these are implemented across the teams using Continuous Improvement
5. Participation with any new business coming into the team

Essential Skills

What we'd like to see on your CV

1. Fully conversant with the Tools & Processes for Configuration and Asset management
2. Organisation / prioritisation skills
3. Self-starter capable of working off own initiative
4. Ability to work to tight deadlines across multiple tasks
5. Highly customer focused with excellent interpersonal, influencing and communication skills 

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:
• 10% on target annual bonus 
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave 
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.