Business Assurance Manager

Why this job matters

The Emergency Services Network (ESN) is a huge strategic priority for BT and our commitment to do the best for our customer and our country.  ESN will be one of the most advanced Emergency Services Networks in the world. and BT is proud to be the official supplier providing mission critical and trusted communications for Britain’s Emergency Services. The ESN will replace the existing Airwave network and building upon on EE’s existing 4G network and to provide essential new voice, data services, and critical communications services to 300,000 members of frontline emergency service users.

Group Business Assurance (GBA) operates as a 2nd Line of defence, assuring the end to end (E2E) accuracy of supplier and customer charging, whilst giving insight and consultancy to the business on improvements and optimisation opportunities.  Your role will be to define, develop and execute the Group Business Assurance strategy, across BT Products, Services and Contracts, specifically for the ESN area of responsibility.

The successful candidate will be cleared to BPSS (or equivalent) as a minimum.  You may even be required to undergo National Security Vetting (e.g. CTC, SC or NPPV).

What you’ll be doing

•    Provide expert consultancy across BT Group and specifically ESN, based on industry best practice, and the in-depth BT End to End system & product knowledge. Accountable for business engagement across a wide range of BT and External senior stakeholders, for ESN Assurance area of responsibility
•    Provide issue management support, whether from issue identification, revenue / cost recovery or through to root cause management, for ESN related services. Uses advanced business assurance knowledge & risk methodologies, to conduct coverage and risk assessments, in order to prioritise which areas require new business assurance controls
•    Ownership or governance of the regulatory controls that are key to BT’s regulatory compliance to OFCOM, and Financial key control compliance. Own and deliver Business Assurance control development projects through to delivery, aligned to department strategy
•    Ownership for the root cause analysis and root cause management. Identifies key opportunities for improvement and transformation, at both operational and strategic level and drives implementation
•    Own and deliver Business Assurance control development projects from inception through to delivery

The skills you’ll need

What we would like to see on your CV

•    Experience of business assurance, risk, compliance, network, business operations, audit, billing and contract management, in either the Telecoms or Utilities industries
•    Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
•    Experience in investigating business impacting issues in order to identify the root cause and propose options to resolve. Ability to articulate complex business assurance activities and expert risk-based insight to influence and instigate change, as a trusted business partner
•    Experience in data analysis and designing, documenting & maintaining controls to mitigate risk
•    Excellent skills in building the case for change, drawing on various data sets and analytical techniques where appropriate, and communicating this to business audiences
•    People management experience, BQF LP+ or Six Sigma Green belt+ and basic SQL skills, would be beneficial

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•    10% on target annual bonus 
•    BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
•    X4 Salary Life Assurance
•    Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
•    25 days annual leave (not including bank holidays), increasing with service
•    From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•    Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•    24/7 private virtual GP appointments for UK colleagues
•    2 weeks paid carer’s leave 
•    World-class training and development opportunities
•    Option to join BT Shares Saving schemes
•    Discounted broadband, mobile and TV package
•    Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.  Compressed hours or job share would be a potential options.