Customer Solutions Design Analyst

Recruiter: Garima Arora/Smriti Pal

Hiring Manager: Uma Shankar/Mohan Babu

Career Grade: E

Internal Closing Date: 13-May-2025

Key Accountabilities:

• Provides technical concurrence and sign off for elements of designs and/or network changes on BT core platforms and/or customer bids; accountable for identifying technical risk for major platforms.

• Provides consultancy on network designs for platforms and/or solutions.                                      

• Develops design patterns in own technical domain.

• Responsible for following and contributing to design best practice within a unit.

• Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects in own area of expertise/domain

• Delivers Right First Time solutions.

• Proposes technical strategy to network platforms and/or customer solutions factoring in impact and risk as appropriate.

• Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution.

• Potentially leads a small matrix team (virtual) and is accountable for network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution. 

• Decides on design scope and design to network platforms and/or customer solutions

• Decides on the time and type of resource needed to support deliverables for complex projects.

• Provide design authority for complex solutions and/or platform designs in own area of expertise

• Decides on network models for design testing.

• Decides on approach to resolving customer affected issues to network platforms and/or customer solutions, as appropriate.

• Resolves in-life issues to network platforms and/or customer solutions, as appropriate

• Decides how to re-use network designs.

• Decides on implementation approaches of technology related transformation activity.

Skills Required:

Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job. (See example statements below).

• DYNS:

• Minimum 6 years of relevant experience in network domain

• Strong understanding of IP Networking

• In-depth experience in LAN, WAN and Wireless Technologies.

• Well-versed with design concepts like HLD,LLD and BOM.

• Extensive knowledge of MS Visio, CCW and Other Network tools

• CCNP or equivalent desirable

• Good understanding of software defined networking (SDN)

• Should have minimum 2 to 3 years in any of the SDWAN Technology e.g. Cisco(Viptella) SDWAN, Nokia Nuage SDWAN, Meraki  SDWAN.

• Able to deliver stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues within the domain of the role.

• Provides technical leadership to internal stakeholders and customers regarding the platform and/or customer solutions.

Acts as a point of contact for technical expertise to more junior designers or those outside of own domain

Good to have:

• Expert user of design tools; seeks opportunities to contribute to new design tools for BT, and for external adoption.

• Makes recommendations on design tools and processes for network platforms and/or customer solutions, where appropriate.

• Able to solve problems typically specific to complex components across the network platform and/or customer solutions.

• Able to solve known and complex/unknown problems that may lie outside the domain of the role.

• Resolve the majority of problems independently, however may seek guidance where there is interaction with other domains. May provide guidance to others in their area of domain expertise

• Impact of decisions are specific to the design scope and design for complex components of network platforms and/or customer solution.

• Evidence of successful transformation measures – e.g. change in processes, innovative designs.

• Mentors and share knowledge with others.