Product Design Specialist

Recruiter: Smriti Pal

Hiring Manager: Victoria Gibson 

Career Grade: D

Internal Closing Date: 3rd Oct 2025

Why this job matters

The Product Design Specialist independently undertakes and executes advanced, iterative and user centred product design activities, ensuring that BT’s products and features are of the highest level of craft and execution, easy to use, and deliver experiences that create value for customers.

What you’ll be doing – your accountabilities

1. Delivers initiatives to improve the user experience of a product from conception to launch in partnership with product managers, engineers, researchers and content designers.

2. Contributes to strategic decisions around the future direction of BT’s products and product design strategy.

3. Drives the design of end-to-end user flows and experiences within BT’s design systems and/or standards.

4. Crafts new or complex digital-first experiences that achieve commercial goals such as increased digital channel share and have clear commercial impact.

5. Builds meaningful internal relationships, contributes to a culture of design excellence and promotes a user-centred way of working.

6. Advocates for customer needs, overseeing that designers and squads are designing solutions that solve real customer needs.

7. Implements continuous improvement opportunities to improve the design team processes, ensuring a consistent and coherent process to manage design quality and collaboration across squads.

8. Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer experience such as customer problems and ensures that the squads are sharing ideas and insights.

9. Mentors other product designers, helping to improve the team’s craft and meet ambitions as well as act as a technical resource.

The skills you’ll need to succeed

• User Centred Design
• Product Design
• User Experience Design
• Interaction Design
• User Interface Design
• User Centred Research
• Visual Design
• Prototyping
• Accessibility Management
• User Journey Mapping
• User Experience Strategy
• Data Analysis
• Workshop Coordination
• Content Design

Leadership accountabilities

• Leading inclusively and safely - I inspire and build trust through self-awareness, honesty and integrity.
• Owning outcomes - I take the right decisions that benefit the broader organisation.
• Delivering for the customer - I execute brilliantly on clear priorities that add value to our customers and the wider business.
• 1Commercially savvy - I demonstrate strong commercial focus, bringing an external perspective to decision-making.
• Growth mindset - I experiment and identify opportunities for growth for both myself and the organisation.
• Building for the future - I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.