Senior People & Culture Partner

Location

London - Hybrid working 3 days in the office, 2 wherever.

Why this job matters

The Senior People & Culture Partner acts as a strategic advisor and thought leader, shaping and leading partnerships with executives to translate business objectives into impactful human capital strategies. Leveraging empathy, challenge, curiosity, and a growth mindset, they consult with leaders and employees to influence decisions and negotiate outcomes. Their expertise helps convert strategic goals into actionable People & Culture programmes that drive organisational performance and foster positive change.

This role partners with the Legal, Regulatory Affairs, Compliance and Company Secretary leadership team and supports the Group Legal Counsel. The function provides commercial legal business partnering, bid and procurement guidance, support for product launches and dispute management. They work closely with ExCo, the Board, and external regulators and advisors to manage risk, drive revenue generation, contribute to strategic direction, and influence the future regulatory landscape of the telecoms sector.

What you’ll be doing

•Acts as a trusted advisor to the executive team, influencing strategic decision-making and ensuring HR initiatives are fully aligned with business objectives. Proactively identifies people-related risks and opportunities that impact long-term business sustainability.
•Provides expert guidance and coaching to senior leaders on complex HR matters, including talent management, compensation and benefits, employee relations, and legal compliance. Designs and implements solutions to mitigate risk and uphold ethical and legal standards.
•Leads the implementation of people solutions, collaborating with Centres of Expertise on organisational design projects to optimise structures, roles, and processes. Offers strategic counsel to senior leaders on navigating complex people challenges.
•Provides strategic leadership to a team of HR professionals, fostering a high-performance culture through coaching and mentoring. Champions continuous improvement of people processes to drive efficiency, effectiveness, and a positive employee experience.
•Builds strong relationships with key internal and external stakeholders, including executives, industry leaders, and Group CoEs. Influences decision-making and aligns stakeholders on critical people-related priorities.
•Leverages advanced analytics to generate predictive insights, identify trends, and model the impact of HR initiatives on key business metrics—underpinned by a deep understanding of financials, market position, and the competitive landscape.
•Develops and implements robust HR metrics and reporting frameworks to track KPIs and demonstrate the impact of HR initiatives. Presents data-driven insights and actionable recommendations to the executive team and board.
•Acts as a thought leader in HR, staying ahead of industry trends and best practices. Promotes the adoption of innovative HR technologies to enhance efficiency, employee experience, and evidence-based decision-making.
•Contributes to cross-functional teams as part of an agile People & Culture organisation, bringing expertise beyond primary specialisation to deliver value across multiple HR domains.

The skills you'll need to succeed

•Build strong relationships and act as a trusted advisor to leaders, using business insight to influence decisions and manage complex stakeholder dynamics.
•Use a solid understanding of business drivers to align people initiatives with commercial goals.
•Communicate clearly and inspire action—managing expectations and bringing people along on the journey.
•Design and deliver change initiatives that drive business value and engage teams effectively.
•Support growth through one-to-one coaching and mentoring, helping teams and individuals reach their potential.
•Foster a positive, inclusive culture by embedding values and behaviours that guide how we work.
•Support fair and effective reward strategies across direct and indirect pay.
•Manage employee issues constructively, promoting a respectful and engaging workplace.
•Use data to prioritise, make informed trade-offs, and drive evidence-based decisions.
•Align people strategies with future business needs through effective workforce planning.
•Help identify, develop, and retain talent through inclusive and impactful people practices.
•Create the right conditions for high performance through goal-setting, feedback, and development.
•Demonstrate curiosity, continuous learning, and a commitment to self and team development.
•Promote diverse thinking and inclusive behaviours to drive innovation and collaboration.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•Private Health Care
•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•25 days annual leave (not including bank holidays), increasing with service
•24/7 private virtual GP appointments for UK colleagues
•2 weeks carer’s leave 
•World-class training and development opportunities
•Option to join BT Shares Saving schemes.