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Business Change Professional

Job Req ID:  50954
Posting Date:  15 Sept 2025
Function:  Corporate Functions
Unit:  Digital
Location: 

1 Braham Street, London, United Kingdom

Salary:  Competitive, with great BT benefits!

Hybrid 3 days a week together out of our London, Bristol or Birmingham offices (flexible 2 days remote wherever).

#QG

Why this job matters

This is your opportunity to play a pivotal role in shaping the digital future of our corporate units. As a Business Change Professional, you’ll be at the heart of delivering brilliant and personal digital colleague experiences. You’ll support high-impact change programmes, primarily in finance technology and digital workplace transformation, ensuring that new ways of working are successfully adopted by colleagues across the business.

 

You’ll join a supportive, evolving team that values motivation, creativity, and resilience. Here, you’ll have the chance to develop your change management skills, work on diverse projects, and make a real difference to colleagues and customers. If you’re passionate about driving positive change, supporting others, and holding people to account through helpful assurance, you’ll thrive in this environment. In return, you’ll be part of a ground-breaking transformation, with strong sponsorship and a focus on making a fantastic difference for thousands of users.

What you’ll be doing

  • Supporting and managing change programmes, primarily in finance and digital workplace technology, to ensure successful adoption by colleagues.
  • Designing and delivering next-generation behavioural change strategies, using data-driven insights, learning and development, communications, and stakeholder management.
  • Creating, managing, and delivering engaging communications and content for change initiatives.
  • Driving agile delivery within collaborative teams, addressing operational and organisational factors to ensure change sticks.
  • Monitoring and driving key change KPIs, providing overarching support across the transformation portfolio.
  • Facilitating workshops and collaborating with a wide range of stakeholders, including compliance, colleague experience, and external partners.
  • Identifying and resolving risks, interdependencies, and opportunities across digital change programmes.
  • Working with a global team, connecting colleagues across geographies to drive successful outcomes.
  • Contributing to a culture of continuous improvement, supporting the development of others, and helping to shape sustainable change management strategies.

The skills and experience you'll need to succeed

Essential

  • Commercial background in large-scale business change within a major corporate organisation.
  • Demonstrable experience leading change and project management in agile environments.
  • Proven ability to communicate change effectively across internal channels, including content creation.
  • Expertise in agile change management and business readiness.

Change management certification (CCMP, CMS, CPCM, Prosci, BQF) is desirable but not essential.

 

Ideal

  • Creative problem-solving skills, with confidence handling ambiguity and complexity.
  • Excellent stakeholder management and influencing abilities, building strong partnerships at all levels.
  • Experience designing and delivering learning interventions, with a focus on skills development.
  • User-focused approach, translating user needs into meaningful change initiatives.
  • Strategic business acumen, including understanding organisational performance drivers and financial literacy.
  • Experience in a corporate digital environment (technology, engineering, or telecoms), engaging with executive and director-level stakeholders.
  • Familiarity with finance terminology and systems such as SAP.

 

We welcome applicants from all backgrounds and are committed to creating an inclusive environment where everyone can thrive. If you meet the essentials and are excited by the ideals, we’d love to hear from you.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

  • An annual bonus of up to 10% (company & personal performance dependent)
  • BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
  • Life Assurance
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
  • BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
  • Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  • 25 days annual leave (not including bank holidays), increasing with service
  • Volunteering days so you can give back to your local community
  • Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

 

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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