If you’re a natural people-person – someone who enjoys helping solve problems – this customer-facing role could be the perfect fit for you.

You’ll join our Field Services family and visit a whole host of business customers from small to large who need help with their broadband and phone connections. You definitely won’t be digging, lifting or climbing telegraph poles.

Ask our team and they’ll tell you that this is a really satisfying role.

Working in Field Services

Working in Field Services blends sales, customer service, and technical expertise. Our Field Engineer team interact with clients, troubleshooting issues and working in different environments. This could be installing equipment, performing maintenance, or providing on-site technical support.

Our Field roles involve customer interaction, fostering relationships and enhancing satisfaction. We invest in our Field Engineers through ongoing inhouse training, opening up career pathways within Field. The opportunity to support a wide range of critical infrastructure adds to making Field Services fulfilling and rewarding team to join. 
A day with Jenny

Meeting people. Solving problems. See why being a BT Customer Engineer is a job that puts a smile on people’s faces.

We spent a day on the road with Jenny – one of our BT Customer Engineers – to find out what she loves about her job.


Jenny, Customer Engineer

Salary and Benefits

You’ll join us on a salary of £30,458 a year and we’ll provide your daily schedule, a uniform and a van.

You’ll gain access to great benefits, including equal family leave, free online GP service, discounts on mobile, broadband and TV any many more to suit your lifestyle.

Find out more about our rewards and benefits.

 

Salary & Benefits

You’ll join us on a salary of £30,458 a year and we’ll provide your daily schedule, a uniform and a van.

You’ll gain access to great benefits, including equal family leave, free online GP service, discounts on mobile, broadband and TV any many more to suit your lifestyle.

You can find out more about all of our rewards and benefits below.

Discover more about our rewards

Skills and Experience

You don’t need any technical experience to get started. We’ll provide training and team you up with a buddy to guide you through your first few weeks.

You’ll be out on the road so will need a valid manual UK driving license. 

We’re looking for natural people skills, can do attitude, ability to learn and some problem-solving potential – maybe you’re the first person your family call if the Wi-Fi isn’t working?! 

Skills & Experience

You don’t need any technical experience to get started. We’ll provide training and team you up with a buddy to guide you through your first few weeks.

You’ll be out on the road so will need a valid manual UK driving license. 

We’re looking for natural people skills, can do attitude, ability to learn and some problem-solving potential – maybe you’re the first person your family call if the Wi-Fi isn’t working?! 

Colleague statements

I used to work in an office prior to BT and wanted to push myself and learn new skills. BT offered all the training I needed for my role which made me comfortable as I knew I wouldn’t need to know everything before applying. Working with customers is rewarding, especially when there are faults and they rely on you to get back up and running. Once you get it done you feel like you've done a good deed even though you are just doing your job.
Hannah | Customer Engineer

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