About the role

You will work within the MMC, combining desk-based technical support with hands-on field engineering across RAN and Transmission services. Your work will include remote configuration and fault diagnosis, alongside CSG installation, fault fixes and other agreed site activities.

Your assignment may change by day or week as project priorities and operational demand change. This flexible role helps the MMC respond to urgent work, make effective use of engineering capacity and maintain reliable service delivery.

You will take responsibility for your assigned tasks, follow approved procedures and work within your training and authorisations. You will also support trials, testing and Acceptance into Service (AiS) activity. Senior engineers and the relevant delivery or service leads will provide specialist guidance and retain responsibility for design approval, formal acceptance and go-live decisions.

What you will be doing (Role Accountabilities)

• Carry out approved remote RAN configuration, checks and routine fault diagnosis using agreed tools and procedures.
• Undertake onsite field work including CSG installations, fault fixes and other assigned RAN or Transmission site work within your competence and authorisations.
• Move between remote and field assignments as agreed with the MMC planning or delivery lead, keeping progress and availability up to date.
• Follow work instructions and change controls. Check site access, permits and required equipment before starting work.
• Complete assigned tests, record results and support trials, pilots and early-life checks under the guidance of the relevant technical lead.
• Diagnose routine faults, take corrective action within agreed procedures and escalate complex issues or service risks promptly.
• Keep job records, configuration details and handover evidence accurate. Suggest updates to procedures when you identify gaps.
• Work with desk teams, field colleagues and suppliers to resolve assigned issues and provide clear progress updates.
• Follow engineering and health and safety requirements, complete required risk checks and stop or escalate unsafe work. Undertake rooftop or work-at-height tasks only when trained and authorised.
• Build skills across remote and field activities through agreed training and buddy support, and contribute practical improvement ideas.
• Create MOPs, SOWs , working alongside the Acceptance Into Service (AIS) teams.

Essential skills/experience:

• Relevant experience in telecoms, network support or field engineering, with a working understanding of RAN or Transmission services.
• Practical, hands-on experience in on-site and remote technical support, field installation and maintenance with the willingness to develop capability across both.
• Ability to follow technical instructions, carry out routine checks and troubleshoot methodically, recognising when to seek specialist help.

Desirable skills/experience:

• Clear communication skills and the ability to maintain accurate job records, test results and handover information.
• Good organisation and the flexibility to manage assigned work as priorities change, while keeping colleagues informed.
• A responsible approach to safety, service quality and working within approved procedures and authorisations.
• Must be able to travel to assigned sites and exchanges and work in both desk-based and field environments.
• Experience with CSG equipment, RAN configuration, network testing or service acceptance is desirable. Relevant training and buddy support will form part of the agreed development plan.
• Proven ability to deliver high-quality training and coaching within the relevant technical field, ensuring others develop the required skills, knowledge and competence.

Our package: