Senior Manager, Multibrand Capability Transformation (Cluster Lead/Product Lead)

The Scope

Sitting at the heart of a multi-year transformation journey to modernise our IT capabilities and platforms across BT and Plusnet the Senior Manager, Multi brand Capability Transformation will lead from the front in shaping and executing a bold technology strategy that powers the customer experience across both brands.

What you’ll be doing

• Setting and owning the long-term vision, strategy, and roadmap for the Multi-brand Capabilities Cluster, ensuring alignment with the overarching goals of the Consumer Tribe.
• Leading a high-performing team of Product Managers and indirectly guide over 50 cross-functional team members across multiple squads to deliver complex technology solutions.
• Building and managing a prioritised product backlog that balances customer outcomes, commercial impact, and technical feasibility.
• Defining and driving the execution of Objectives & Key Results (OKRs) for the cluster; ensure consistent translation to squad-level goals.
• Championing a customer-centric approach, incorporating insights from customer feedback, market trends, and competitor analysis to shape product direction.
• Making critical prioritisation decisions and trade-offs in a fast-paced environment, ensuring the delivery of high-quality outputs.
• Driving performance and accountability using delivery and outcome-based KPIs; foster a culture of continuous improvement and innovation.
• Collaborating with key stakeholders, including Product Directors, Brand teams, Digital & Consumer leadership, and frontline colleagues to align priorities and ensure cross-functional coordination.

Experience needed to be successful in the role

• Proven track record of leading large-scale, complex IT and digital capability transformations, ideally in a multi-brand or multi-product context (TM Forum knowledge would be a strong asset)
• Deep product management expertise across the end-to-end lifecycle – including product strategy, road mapping, backlog management, user research, and UX design.
• Proven experience delivering major digital or IT transformation on time, to budget and at a high quality whilst leading large virtual teams (50+ people), across multiple product squads.
• Expert-level capability in setting vision, defining OKRs, and executing against them using Agile methodologies.
• Strong commercial and customer acumen – able to make data-driven decisions and articulate clear customer value propositions.
• Skilled at stakeholder management across senior levels; able to influence without authority.
• Exceptional communicator and structured thinker who inspires confidence, drives outcomes, and fosters collaboration.
• Experience in telco, consumer digital services, or other regulated, high-scale and complex industries.
• Exposure to platform architecture and an understanding of technology feasibility considerations with hands-on experience with partner selection or vendor management.
• Proficiency in using experimentation and product discovery techniques to shape product direction.

Benefits

• Annual on target bonus 15% (personal and company performance multipliers)
• £5,500 car allowance (can be taken as cash)
• Family health cover
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
  Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues