Field Engineer

Recruiter: Reka Vajna

Why this role matters

The primary responsibility of the Field engineer is to handle tickets assigned to the zone and to resolve as quickly and efficiently as possible

You will be the foundation of the new field team structure and you will own and drive all of the activity within a zone and work with you counterparts in the zone and 3 Ireland to deliver for your area. You will be the main part of BT’s support to 3 Ireland must ensure we always provide excellent levels of customer service.at all times The role will involve a number of technical and administrative activities such as analysing data from the trouble ticketing system to determine best action to take, liaising with various 3 back-office teams, resolve issues efficiently, actively engage with BT third party contactors and respond to customer queries and manage SLA’s. You will be expected to act with professionalism and integrity when working with customers and colleagues

What you’ll be doing

• Very experienced telecoms engineer able to work on all aspects of the 3 ireland network (including DC power supply, Radio Frequency (Radio Base Station and transmission) and Optical)
• The Field engineer will have end to end ownership of all activities on sites in their zone including change control and will feedback site information to help Three Ireland improve service insight and site databases. The Field engineer will work closely with all team members in the zone to meet KPIs, reduce repair times, improve network reliability and improve customer experience.
• Actively log into ticket system and pick up open faults in your area- managing them end to end to resolution
• empowered to act independently, or to collaborate with others or escalate as required through defined escalation processes.
• Continuous improvement will be key to improving our service to 3 ireland
• Stock management – van and rollout stores to be tracked and replenished as required
• Based in a zone but will work across zones if required
• Own approximately 100 sites
• Carry out health checks when on site and report back any defects
• Be on call – 1 week in 5
• Be a climber as majority of issues will be at height as the network topology evolves  
• Undertake other duties requested by team leader as per operational requirement

General

•  Compliance and diversity is key in BT
•  Communicate clearly to all team members and management
•  Be able to self-manage and be proactive in approach
•  Maintain good punctuality and attendance in accordance with BT standards
•  Annual Leave to be agreed with Line Management, assessed in line with business need, before booking any holidays
• Before going on Annual Leave you must set up ‘out of office’ messages for e-mail and voice mail, explaining when you will be back and providing alternate contacts
• To show professional courtesy in conduct with colleagues and customers at all times
• To comply with company operational standards and policy in executing your work, and to act and behave in line with BT's

The skills & experience you need

• Existing experience in a technical role in a mobile network environment
• Excellent field-based telecoms experience
• Currently a Climber or prepared to be trained
• Excellent interpersonal and customer relationship skills 
• Ability to work well under pressure if required
• A self-starter who can think on their feet
• Team player

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.