Network Operations Manager

Recruiter: Daniel McCarthy 

Hiring Manager: Nathan Nabi 

Career Grade: D 

Internal Closing Date: 7th July 25

This role can be based in Adastral Park

About this role – BT International Network Operations Manager

In BTI Network Operations we monitor and manage BT’s global networks and services, 24 hours a day, 365 days a year. This includes our core global Fabric, MPLS, Internet and transmission networks that serve our BT global customers around the world. Our job is to identify and deal with any problems before they impact service where possible. Where this is not possible, we react to failures that do occur, ensuring we communicate to our customers and stakeholders quickly, accurately, and effectively, as well as ensuring we get service restored for our customers in the most efficient manner possible.

Most of the Network Operations team carry out the day-to-day operational activities, working shifts, around the clock, in our state-of-the-art operations centre in Adastral Park. We work closely with other global teams, including field engineers, BT’s customer facing teams as well as other BT international Networks teams (such as design and platform.) and with our key external suppliers and equipment providers. As technology advances, the teams within BTI Network Operations are everchanging and ever-growing to facilitate for any growing demands on our network.

What you’ll be doing

• Evaluate real time information from multiple sources and coordinate service restoration actions.
• Contact for high level escalations and will often meet face to face with key stakeholders.
• Drive platform and delivery teams to deliver operational benefits.
• Ability to lead a team through a crisis situation (unpredictable event) – inline with business continuity plans.
• Production of IIR’s and support post incident review actions to identify and resolve service improvement initiatives.
• Creating a diverse and inclusive working environment where everyone can succeed. Being aware of everyone's differences and showing the same respect, empathy and consideration of others.
• Lead the Operations team, ensuring the right resource, is in the right place, at the right time.
• Lead and drive the teams through major change initiatives in an operational environment.
• Effective use of the BT Performance Management to promote a high-performance culture.
• Performing regular 1:1 conversations, huddles and team meetings.
• Use data from operational tools to measure teams’ success – using this to provide feedback.
• Communicate strategic decisions to duty teams, ensuing they understand business rationale.
• Identifying, creating, owning and driving service improvement plans for their teams’ areas.

You'll have the following skills & experience

• Technical Proficiency: Understanding of BT global core network architecture, design, and implementation.
• Network Operations:  Ability to perform in high pressure environments to deliver service and cost transformation
• Leadership Skills: Ability to lead, coach and develop a team across multiple technical disciplines
• ITIL principles: Incident Management, problem diagnosis and resolution skills, utilising appropriate communication styles.
• Growth Mindset: self-driven attitude towards learning new skills and aiding the development of others.
• Communication skills: Ability to communicate complex technical situations to senior audiences across BT.

Must be able to work flexibly and support operation needs when required and a requirement to be on a Oncall Rota 1 in 3 or 4 

Benefits

• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
• On call allowances and overtime

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.