Senior Business Analyst

Why this job matters

To succeed, BT must deliver innovative products and services faster than competitors while offering great value to customers. As a Senior Business Analyst, your role is pivotal in engaging stakeholders, understanding their needs, and translating them into clear, actionable requirements.

You will lead scoping, requirements gathering, planning, gap analysis, and functionality enhancements for Mobile Networks projects that support our business strategy. Focusing on Mobile Technology and EE Network improvements, you’ll collaborate with stakeholders to validate functional and non-functional requirements, create use cases/user stories, and document processes.

Working closely with Solution Architects and testing teams, you’ll ensure proposed solutions are fit for purpose and deliver successful outcomes. With BT’s Mobile business recognised as the UK’s No. 1 Network by RootMetrics for 12 consecutive years, you’ll contribute to cutting-edge innovation that enhances communication and customer experience across consumer and business segments.

What you’ll be doing

•    Support the Mobile Networks and design communities in understanding business needs and opportunities, assessing options and potential benefits. 
•    Identify stakeholders and their business needs. Work with them to understand problems, define scope, identify process impacts, explore options and assess feasibility.
•    Elicit, analyse, challenge, prioritise and document requirements to enable development of the end to end business solution. 
•    Work in partnership with colleagues and stakeholders to ensure that solutions are fit for purpose, cost effective and maintain or improve customer experience / operational performance. 
•    Supports delivery of business cases by ensuring that requirements are in line with company strategy and goals. 
•    Capture and track the delivery of the requirements within the proposed solution. 
•    Ensure user experience is at the forefront of design and implementation of required changes. 
•    Provide input into Test Strategies and plans. 
•    Proactively work with wider communities and peers to develop and evolve methodologies, tools and techniques. 

Skills and Experience

•    Experience of project lifecycle methodologies in both Agile and Waterfall approaches. 
•    Be a self-starter with a strong track record of analysis assignments across a diverse range of projects. 
•    Extensive expertise in breaking down problems, creating options and assessing feasibility. 
•    Strong experience in building and sustaining effective and trusted relationship at all levels up to Director. 
•    Experience of various tools and techniques, e.g., walkthroughs, requirements analysis, modelling, BPMN, Use Case, Activity Diagrams, process and customer journey mapping. 
•    Excellent communications and presentation skills. 
•    Experience of MS Office tools e.g. Teams, Excel, Forms, Powerpoint, Word, Visio, Whiteboard
•    Experience (Desirable) – Jira, Confluence, ARIS 

Experience you’d be expected to have
Mandatory Good commercial awareness 
Mandatory Good organisational awareness 
Mandatory Knowledge of Agile and Waterfall project delivery processes  
Mandatory BCS or IIBA qualification or equivalent experience (3-5 years). 
 
Preferred Telecoms experience 

Benefits

•    10% on target bonus
•    BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•    From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•    Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•    25 days annual leave (not including bank holidays), increasing with service
•    24/7 private virtual GP appointments for UK colleagues
•    2 weeks carer’s leave 
•    World-class training and development opportunities
•    Option to join BT Shares Saving schemes