Data Centre Network & Firewall Specialist

Why this job matters

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Networks is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match.  We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

In Networks our aim is to create brilliant converged services over the best network and they’ll be personal, simple and brilliant to use.  Being part of the Data Centre Team in Networks the role holder plays a big part in this.  BT’s core business traverses our Network and Firewall devices – we need to make sure our Network is up, accessible and functioning correctly 24/7 to meet the expectation of our customers. 

This role is hybrid & based in Glasgow. There will be on call work in this role (1 in 2 on call availability)

What you’ll be doing

• Embrace Service Excellence to provide effective leadership across area of responsibility
• Transformation – Accountable for implementing a culture of Continuous Service Improvement across area of responsibility and pan BT where applicable
  • Accountable for Operational Service Delivery including – 
    Proactive risk management – identify issues and take personal action to mitigate the risk
    Reactive incident management – take personal action to act with a sense of urgency to minimise business impact with clear stakeholder communication throughout
• Responsible for ensuring any loss of service is restored within SLA following an infrastructure incident and completion of a comprehensive fault investigation to prevent reoccurrence;
• Manage deployment of prevention of reoccurrence mitigations across the estate.
• Ability to make decisions even when faced with ambiguity
• Ability to engage and communicate clearly in order to motivate and inspire people to deliver
• Translate and deliver BT and BT Security Strategy by working through complexity to provide clear operational direction – set the context.
• First delivery of new infrastructure technology into the BT’s data centre estate. Evaluating technology and developing best practices for further builds and support, ensuring all relevant security standards are adhered to.
• Develop and implement operational support model for new technology deployments, including delivery of comprehensive training both inside and outside the immediate technical team.
• Vendor interaction for management of complex support issues
• Responsible for relationships with senior BT Management, up to Board level, on systems issues relating to risk compliance, incident management affecting BT
• Responsible for the management of commercially viable IT  solutions that support LoB performance and client relationships
• Ability to influence the behaviour and culture of functions outside of own business area and externally
• Provide out of hours support and consultancy for incident resolution (on call rota)

What You'll Bring

Must Have

• Relevant security experience.
• Technical Expert Knowledge of core Firewall devices - Primary Vendors Cisco & Checkpoint.
• Professional level experience of Network Devices – Routers, Switches, Load Balancers, routing protocols
• Excellent Fault finding:- Across the Network Security estate
• Relevant experience of stakeholder management and good interpersonal skills.
• Efficient problem solver in enterprise environment.
• Ability to work as part of a team as well as under minimal supervision.
• Operational management experience.

Nice to have:

• Experience of Major IT Uplift programmes, including migration to cloud-based services.
• Experience of senior Technical role in Enterprise Network environment.

Benefits

• On target 10% on target bonus​
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%​
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.​
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.​
• 25 days annual leave (not including bank holidays), increasing with service​
• 24/7 private virtual GP appointments for UK colleagues​
• 2 weeks carer’s leave ​
• World-class training and development opportunities​
• Option to join BT Shares Saving schemes.​