Implementation Professional

Location: Dallas  (Will consider other locations based on skillset and salary)

On-call support 7/24 for weekly rotation with 4 other team members

Why BT?

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here. 

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours?

Read more about what it's like to work at BT.

Why Business

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

What I'll be doing - your accountabilities

• Client facing role accountability, requiring exceptional stakeholder management skills;

• The management of Service Level Agreements / Targets under ‘Jeopardy Management’, remaining cognizant of those action items / dependencies that may be at risk of breaching these targets, 

• Collaborate with Resolver Groups (BT > Client > Vendor) to understand the effectiveness of existing and proposed network infrastructure solution;

• Cisco Device administration and management of Routers, Switches, Wireless Controllers, Access Points, not limited OS HW/SW uptime, security patch management, and upgrade of OS when needed. (EX. ISR router, Nexus 9k, 7k series, 65xx, 38xx, 36xx, series switches, 55xx, 98xx series wireless controller);

• A theoretical and practical understandings of Dell, F5, Meraki and SDWAN Technologies;

• The support and resolution of Service Operations Incident escalations problems or queries at customer branch office / data center) or remote sites, coordinating and scheduling with BT, Client, Third Party Vendors as required; and

• The support of Service Operations Change Management requests, whether installation or ongoing maintenance of configuration items at customer (branch office / data center) or remote sites, coordinating and scheduling BT, Client, Third Party Vendors as required.

Skills required for the job

• CCNP Accreditation, with at least 7 years of proven experience

• Routing, this will include BGP understanding, and troubleshooting

• Proven experience of SDWAN technology, and troubleshooting

• Proven experience with DNAC wireless, Technical troubleshooting of wireless issues

• Understanding of switching, along with ACL’s and Route Maps

• An understanding of the ITIL Methodology

BT connected leaders behaviours

The BT Group endevours to create a unique culture… one that is ‘Personal’, ‘Brilliant’ and ‘Simple’. A broad set of ‘behaviours’ enable the BT Group to action this intent and it is believed that the beneath behaviours may help to facilitate these (Personal, Brilliant and Simple) ambitions.

• Client Champion: I understand the Clients needs and challenges and wont stop until I create a brilliant experience for them. I champion our Client in everything that I do.

• Solutions Focused Achiever: I deliver my ambitious goals, outcomes and timelines. I cur through complexity and onstacles to achieve ethical solutions in a timely manner.

• Collaborative Partner: I understand the agendas and needs of others, alongside the needsof the business. I break down silos, working collaboratively with Partners both within and outside the organization to deliver business results.

The BT Way

Compliance with all BT policies is mandatory and applies to all BT employees. Policies can be accessed via the Policy Portaland should be adhered to in-line with Standards of Behaviour Policy & Procedure and the Being trusted: our code.

Benefits

BT offers a superior global and diverse culture that fosters health and wellness for their employees.

This opportunity is eligible for an annual bonus, a competitive base salary.

This opportunity is eligible comprehensive benefits including the following: Medical, Prescription, Vision & Dental Insurance offered (for employee; employee + children; employee +family); HSA or HRA Plan depending on medical plan;  Retirement Savings Plan 401(k); ESPP; Employee Assistance Program; Life and AD&D Insurance; Short and Long-Term Disability; Dependent Care Flex Spending Account; Commuter benefits; Wellness and Rewards program; Work/Life Balance/ annual time off summarized:
•    11 US holidays
•    3 weeks of vacation (Additional time is accrued during service with BT up to 5 weeks total) 

•    7 days sick time
•    5 floating holidays (to use as vacation/personal time off)
•    3 volunteer days •    Anniversary service splash– an additional week of vacation given every 5 years to use during that anniversary year
•    Additional time off offered for bereavement, jury duty, parental leave (maternity & paternity – 20 days in addition to STD benefits), etc. 

Relocation support for this position is not currently available.

BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Existing authorization to work in the United States is required.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.