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Data Development & Tech Professional

Job Req ID:  52192
Posting Date:  15 Oct 2025
Function:  Service
Unit:  Consumer
Location: 

UK Wide, United Kingdom

Salary:  Competitive

Join EE as a Data Development & Technology Professional: Shape the Future of Consumer

Location: UK wide

 

Why EE?


Imagine being part of the largest telco in the industry, with over 20,000 employees and 34 million customers. At BT Group, we generate over £10 billion in revenue, offering enormous opportunities for our people and positioning us as No. 1 in the market. Our Consumer Unit is home to three iconic brands - BT, EE, and Plusnet. Each brand is unique, catering to different segments of the market, and collectively, they generate more revenue than any other part of BT. Our goal is ambitious yet achievable: to create a connection in every home in the UK by 2025.

 

As part of EE Consumer, you’ll work at the heart of this ambition, helping us create digital, data-led, and customer-first experiences that transform lives and businesses across the country.

 

Why this role matters

 

Delivering a best in the industry customer experience is at the heart of everything we do. To achieve this, our operations, processes, and products must perform at their highest potential. Reliable, high-quality reporting is critical to the smooth running and continuous improvement of our customer service operations. Without it, we can't make informed decisions or drive meaningful change.

This role plays a key part in enabling that success. As a Data Development & Technology Professional, you'll support a consistent approach to reporting across both our Consumer and Enterprise areas. You'll also collaborate closely with the wider Reporting & Insight team to develop data-driven solutions that empower the business and enhance customer outcomes.

 

What you’ll be doing

 

  • Managing data into and out of our data warehouse and reporting platforms to ensure accuracy and efficiency.
  • Definition and quality of KPIs that support effective contact centre operations.
  • Delivering data development roadmaps aligned to either our Consumer or Enterprise business strategies.
  • Empowering end users with access to reliable, well-governed data sets in a secure environment.
  • Troubleshooting complex data issues across multiple source systems and ensuring smooth data operations.
  • Leading strategic, cross-functional projects to deliver impactful, data-driven solutions, while documenting processes for team-wide support.

 

What skills you’ll need

 

  • Certified Google Cloud (GCP) Data Engineer with strong expertise in data acquisition, modelling, ETL, and data warehousing.
  • Proficient in Terraform, YAML, and GitLab for environment management.
  • Skilled in MS SQL, GCP SQL, and Oracle DB design, with a focus on data quality and governance.
  • Strong understanding of contact centre metrics and systems (e.g. WFM, IVR, Call Routing).
  • Proven ability to lead technical teams and deliver end-to-end technology solutions in operational environments.
  • Experienced in using JIRA and Confluence for agile project tracking and documentation.

 

Benefits:

  • 10% on target bonus
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
  • 25 days annual leave (not including bank holidays), increasing with service
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks carer’s leave
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes

 

 

A few points to note:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

 

 

Don’t meet every single requirement:

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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