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Content Design Professional

Job Req ID:  50795
Posting Date:  3 Sept 2025
Function:  Service
Unit:  Consumer
Location: 

UK Wide, United Kingdom

Salary:  Competitive

Join EE as an Omni Content Design Professional - Shape the Future of Consumer

Location: All UK Contact Centres

 

Why EE?


Imagine being part of the largest telco in the industry, with over 20,000 employees and 34 million customers. At BT Group, we generate over £10 billion in revenue, offering enormous opportunities for our people and positioning us as No. 1 in the market. Our Consumer Unit is home to three iconic brands - BT, EE, and Plusnet. Each brand is unique, catering to different segments of the market, and collectively, they generate more revenue than any other part of BT. Our goal is ambitious yet achievable: to create a connection in every home in the UK by 2025.

 

As part of EE Consumer, you’ll work at the heart of this ambition, helping us create digital, data-led, and customer-first experiences that transform lives and businesses across the country.

 

Why this role matters

 

As part of the Knowledge and Comms team, you'll shape content that reaches over 15 million customers every week, as well as support our internal Guides across all brands. Your work will simplify complex messages, align with business goals, and help deliver a best-in-class customer experience.

This role plays a key part in supporting everything from small updates to large-scale business change, ensuring our content is clear, consistent, and impactful. You'll also drive continuous improvement, working closely with teams across all Consumer functions to enhance both knowledge and communications.

 

What you’ll be doing

 

  • Creating engaging and original content across service areas including Knowledge articles, Digital Help, and service communications, tailored to user needs and brand standards.
  • Driving change and governance by reviewing requests to ensure alignment with strategy, brand, and delivering excellent end-to-end customer experiences.
  • Designing with users in mind, using research, testing, and feedback to ensure content is accessible, relevant, and effective across all channels.
  • Using data and analytics to monitor performance, gather insights, and make informed decisions to continuously improve content and user experience.
  • Collaborating across teams, including SEO, design, and agile delivery groups, to ensure content is optimised, consistent, and aligned with business goals.
  • Working across multiple technical delivery (CMS) platforms to support content delivery, testing, and future strategy development.

 

What skills you’ll need

 

  • Proven experience writing and designing content, preferably in a multi-service environment.
  • Ability to use data and insights to inform decision making.
  • Excellent at managing workloads, meeting deadlines, and balancing priorities while working with demanding stakeholders.
  • Capable of generating innovative ideas and producing content that captures attention and drives engagement.
  • Strong interpersonal and communication skills to collaborate effectively with colleagues and stakeholders across teams.
  • Comfortable working across different platforms and topics, with an understanding of Gen AI, LLMs, CMS, and comms technologies.

 

Benefits:

  • 10% on target bonus
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
  • 25 days annual leave (not including bank holidays), increasing with service
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks carer’s leave
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes

 

 

A few points to note:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

 

 

Don’t meet every single requirement:

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Apply now »