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Associate Product Manager (Aftersales)

Job Req ID:  48583
Posting Date:  1 Aug 2025
Function:  Product & Propositions
Unit:  Consumer
Location: 

Assembly, Bristol, United Kingdom

Salary:  Competitive

Closing Date: Monday 1st September 2025

Location(s): Birmingham, Bristol, London

 

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. 

The Scope

Sitting within the Financial Services, After Sales & Security team as part of the wider Consumer organisation. They define and deliver stand out products to ensure momentum and value growth for EE's Consumer business. 

 

The Associate Product Manager (Aftersales) will play a key role in the delivery and optimisation of EE’s aftersales portfolio, including key areas such as device trade in, insurance and repairs. Working across internal teams and external partners they will ensure our products are competitive, compliant and customer focused.

 

They will coordinate activity across multiple touchpoints including customer journey testing and service delivery, while supporting new product launches and campaign execution.

What you’ll be doing

  • Driving the performance and delivery of Aftersales propositions across device trade in, insurance, repairs, and other key services, supporting the overall After Sales Strategy and ensuring it drives value add for customers and EE
  • Managing the weekly product performance and customer journey testing to ensure products are competitive, compliant and customer focused
  • Collating and analysing management information (MI) to generate actionable insights that inform proposition development and campaign optimisation.
  • Coordinating the design and delivery of promotional campaigns, tracking ROI and driving continuous improvement.
  • Ensuring high-quality aftersales service delivery, collaborating with both in-house and external teams.
  • Building strong relationships with third-party suppliers and internal stakeholders across mobile, home, finance, compliance and operations to ensure plans are aligned and resourced effectively.
  • Supporting the execution of Go to Market plans for new product launches and enhancements, working closely with internal teams and third-party partners.

Experience needed to be successful in the role

  • Demonstratable experience working within the Insurance, Financial Services, Trade-In or Circular Economy sectors (e.g. repairs, diagnostics, refurbishment, tech support)
  • A track record of actively supporting or delivering new products and services
  • Strong commercial mindset with hands on experience managing trading plans and performance metrics
  • Strong stakeholder and third-party management skills, with the ability to influence and collaborate across a complex, fast-paced matrixed environment
  • Proficient in working with data and insight to inform decisions and optimise proposition performance
  • A proactive, delivery-focused mindset with a passion for improving customer experience and driving business value

Benefits

  • Annual on target bonus 10% (based on both personal and company performance)
  • BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
  • 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
  • 2 weeks carer’s leave
  • From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
  • Life Assurance (4 x life cover pay)
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
  • My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
  • Discounted EE TV including TNT Sport and the NOW Entertainment membership.
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  • Volunteering days so you can give back to your local community.
  • Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
  • 24/7 private virtual GP appointments for UK colleagues

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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