Site Reliability Engineer

Location

This role is based at our Leeds office. We have a hybrid work model of 3 days in the office per week and 2 days remotely.

Why this job matters

You will play a pivotal role in ensuring the reliability, availability, and performance of complex software systems and digital services. We have more than 200 applications to support where it is important to have:
 
Smooth Operation of Online Services: the seamless functioning of online services is critical for us. Downtime, performance glitches, and unstable software releases can significantly impact user experience and business outcomes.
 
Different from DevOps: While DevOps focuses on delivering applications with a short and stable release lifecycle, SRE concentrates on production reliability. Our SRE teams ensure that software runs smoothly in real-world scenarios, with high availability and stability.

What you’ll be doing

• SREs responsible for ensuring the reliability, availability, and performance of critical systems and applications.
• Define and execute the SRE strategy and roadmap in alignment with organizational goals.
• Resolve application related issues raised by the users through ticketing tools.
• Follow Change Request (CR) process to implement PROD changes on regular basis.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.
• Drive initiatives to reduce incidents and improve system resilience.
• Identify opportunities for automation to streamline operational tasks and reduce manual intervention.
• Collaborate with development teams to integrate reliability practices into the software development lifecycle.
• Conduct post-incident reviews to identify root causes and prevent recurrence.
• Define scaling strategies and capacity thresholds to maintain system performance.
• Collaborate with security teams to ensure system security and compliance with industry regulations.
• Implement security best practices and incident response plans to address security incidents.
• Maintain comprehensive documentation of system architecture, configurations, and processes.
• Track and report on key performance metrics to measure the effectiveness of SRE efforts.
• Make data-driven decisions to improve system reliability and performance.
• Collaborate with product teams to align SRE efforts with business objectives.

Skills and Experience

Required

• Understanding of continuous integration and continuous deployment (CI/CD) pipelines and associated tools like Jenkins.
• Should be good in Unix / Linux, JIRA, Git, Kubernetes, database concepts.
• Familiarity with DevOps principles and practices, emphasizing collaboration between development and operations teams.

Desired

• Proficient in key software and project management areas including production support, customer service, project management, delivery management, and transition & migration.
• Solid knowledge of essential tools and platforms including Confluence, Docker, Git Lab, Sonar Qube, Dynatrace, Nexus IQ, and Nexus Repo.
• Expertise in cost optimization across all levels, both on-premises and in the cloud, with a focus on efficiency and savings.

Benefits

• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• Direct share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV with TNT Sports and NOW Entertainment
• 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan

Our leadership standards

Looking in:
- Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
- Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
- Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
- Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
- Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
- Building for the future
I build diverse future-ready teams where all individuals can be at their best.