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Transformation Manager
RMZ Ecoworld, Devarabeesanahal, Bengaluru, India
Job Req ID:
Posting Date:
Function:
Location:
Salary:
Skills Required
• Service Transformation
• Process Design
• Critical Thinking/Problem Solving
• Understanding what matters to BT
Colleagues and to our business
• Understanding Global IT Trends
• Data Analysis
• Business Process Improvement
• Business Analysis
• Project/Program Management
• Stakeholder Management
• Service/Process Architecture
• Inclusive Leadership
• Learning Agility
Experience
- Proven track record of successfully delivering transformation projects
- Experience in Service management framework - ITIL (Information Technology infrastructure Library), IT Risk Management and best practices.
- Results-oriented mindset with a focus on driving measurable transformation improvements, driving continuous service improvement and achieving tangible results.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels
- Strong analytical skills with the ability to interpret complex data and identify improvement opportunities.
- Global IT Support Management and experience in managing Global IT Trends
- Responsible for transformation plan/roadmap is aligned with BT Security, and Regional regulatory compliance
Why this job matters
The IT Colleague Service Transformation Manager plays a critical role in revolutionizing how IT services are
delivered to colleagues across the BT Group. This role focuses on driving innovation, streamlining processes,
and enhancing the colleague experience through cutting-edge solutions. By reducing friction in IT support and
enabling seamless digital workplace services, this position directly contributes to colleague productivity and
eNPS. It ensures that IT services align with modern needs, fostering a culture of efficiency and collaboration.
Ultimately, this role is key to creating a transformative impact on how colleagues engage with technology
What you’ll be doing
- Accountable for reimagining IT services offered to internal BT Group colleagues including Partner team
- Accountable for transforming IT operations & Support services across Globe UN and Non-UK Regions (AMEA/ India/ Europe/ Americas). Offer world class customer experience of a substantial service and/or platform. This includes full accountability for end-user IT service transformation.
- Responsible for understanding and aligning IT services with the Digital Workplace objectives
- Accountable for identifying both transformational and operational opportunities for improvement across the business and developing mechanisms to track the value and benefits delivered.
- Driving efficiencies by focusing on continuous Improvement
- Responsible for creating transformational roadmap for IT services and drive the delivery with Tech Tribe leads
- Monitor and evaluate the effectiveness of implemented changes, adjusting as necessary to achieve desired outcomes. Report all stakeholders including Unit Director
- Collaborate with cross-functional teams to drive Service optimization initiatives and ensure successful implementation
The skills you’ll need
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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