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Specialist Design Engineer - ServiceNow
RMZ Ecoworld, Devarabeesanahal, Bengaluru, India
Why this job matters
ServiceNow is a strategic platform for BT for ITSM journeys and is used for Digital Integration and Experience. The purpose of the role is to produce high-quality code that fully meet the customer or operational requirements, and to ensure that they are architecturally compliant. Specifically, the role is accountable for Coding and configuration of the ServiceNow Platform while enforcing and ensuring best practices are followed.
What you’ll be doing
• Coding; configuring ; unit testing and deploying the service now application.
• Integration with other components based on Rest
• ATF
• Support deployment activities
• Initiate POCs and solve problems with minimal tech debt
• Code review
• Mentor younger developers
• E-bonding development
• Decide whether each Service design covers the requirements, and delivers a solution that maximizes automation, minimizes manual intervention, and delivers good value for the business.
• Decide whether each Service design is architecturally compliant, and is in line with our strategic Service architecture roadmap
The skills you’ll need to succeed
• Experience with Service Now ( 5+ years ) – Mandatory
• Service Now Certification– Mandatory
• Experience and knowledge of Service Assurance Domain– Optional
• Able to confidently deal with ambiguity of requirements, especially in complex/ critical areas – Preferable.
• Experience and knowledge of the Agile methodologies
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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