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ServiceNow Developer
RMZ Ecoworld, Devarabeesanahal, Bengaluru, India
Why BT?
We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.
Why this job matters
ServiceNow is a strategic platform for BT for ITSM & CSM journeys and is used for Digital Integration and Experience. The purpose of the role is to produce high-quality code that fully meet the customer or operational requirements, and to ensure that they are architecturally compliant. Specifically, the role is accountable for Coding and configuration of the ServiceNow Platform while enforcing and ensuring best practices are followed.
What you’ll be doing
• Coding; configuring; unit testing and deploying the service now application.
• Integration with other components based on Rest
• Support deployment activities
• Initiate POCs and solve problems with minimal tech debt
• E-bonding development
• Decide whether each Service design covers the requirements, and delivers a solution that maximizes automation, minimizes manual intervention, and delivers good value for the business.
• Initiate POCs and solve problems with minimal tech debt
• 3-5 years of relevant experience into ITSM, CSM modules.
Skills and Experience Required
• Service Now Senior Development experience in one or more modules - ITSM,CSM,CMDB,ITOM,Integrations,Service Portal
• Experience with Service Now ( 3+ years ) – Mandatory
• Service Now Certification– Mandatory
• Experience and knowledge of Service Assurance Domain– Optional
• Able to confidently deal with ambiguity of requirements, especially in complex/ critical areas – Preferable.
• Experience and knowledge of the Agile methodologies
Our leadership standards
Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
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