Inside Sales Specialist

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.
 
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 
 
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
 
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  
 
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

Why Business Unit/Function

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.

We provide high-performance, integrated and secure network, telecommunications and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital strategy will help create a better future for BT Business and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.

To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.

Why this job matters

This technical sales role is responsible for driving sales of BT’s Digital Workplace portfolio to its customers globally. The role involves proactively engaging with our customers, positioning our portfolio, listening to needs and translating these needs into portfolio-based solutions throughout the lifecycle of the customer. The role drives deals to closure, shaping the design, configuration and commercial structure of the deals created. The role is focused on creating new business and growth through the provision of expert portfolio knowledge (technical, commercial and procedural) in order to meet the demands of our customers on the long run. The role provides portfolio and sales expertise to fulfil the demand created by account owners and customers to ensure the most appropriate proposition to meet the client's needs are developed and presented in a compelling way.

This role involves developing  knowledge of  the BT Business products and their capabilities and uses this knowledge to focus on proactively selling repeatable solutions that comprise Voice Contact, and Collaboration services  to these customers. 

What you’ll be doing – your accountabilities

•    Work with and proactively drive account teams (field and inside sales) to create demand.
•    Work with the account teams and lead on understanding, qualifying and developing opportunities and maintain Salesforce accuracy.
•    Proactively develop sales campaign plans, with the Account Manager/Directors for each customer.
•    Widen and deepen opportunities as appropriate to maximise the value of the opportunity for BT Business 
•    Develop excellent internal and external customer relationships necessary to develop leads and close deals.
•    Understand the customer’s strategy and priorities and be the leading expert in the execution of BT pricing, design and ordering processes, ensuring full compliance and delivery.
•    Understand the decision-making criteria of the client and BT, ensure BT’s proposal fits both. 
•    Combine all aspects of any solution into a high quality, cohesive and compelling sales proposal document, and presentation. Own and lead on the positioning of this proposition to the customer.
•    Develop and maintain an expert knowledge of the BT Global portfolio and develop an understanding of competitors’ offerings. Has a clear responsibility for ensuring market feedback is captured and with Portfolio team in order to inform the strategic roadmap and maintain competitiveness.
•    Work with a Sales Engineer and BT’s product teams to deliver a technical and commercial strategy for customer proposals.
•    Complimentary value-added service on key accounts to be engaged from pre-deal to renewal, providing full lifecycle management: ensuring that customer optimizes the solution and business objectives are met,
•    proactively checking return on investment is being realised,
•    quarterly business reviews to keep all stakeholders informed and discover any obstacles.

Skills required for the job

Professional skills:
•    Strong selling, presentation - and negotiation skills 
•    Enthusiasm about technology and telecommunication is required
•    Attention to detail and strong analytical skills are required
•    Result oriented attitude
•    Network and Telecom knowledge is an advantage
•    Previous experience in customer facing roles, or sales experience is an advantage
•    Telco/IT sector experience is an advantage

 Soft skills:
•    Ability to meet the customers’ needs in line with the business requirements
•    Working with a cooperative and positive attitude in a group setting to achieve common goals
•    Taking the responsibility and taking care of the consequences of making a decision is an advantage
•    Using all data and information available to analyse and understand a situation, with the aim of supporting decisions is an advantage

Language skills: 
•    English on a fluent level
•    German/French language is an advantage

Additional information

On the Inside Sales Specialist team, working on the Digital Workplace portfolio you will be part of a motivated team. We provide mentorship and career growth opportunities, the new members will be supported by a highly qualified team. We have a broad mix of experience levels and tenure, we have an environment that celebrates knowledge sharing, Our senior members enjoy one-to-one mentoring sessions and our leaders have an open door policy. We care about your career growth and strive to assign projects based on what will help each team member develop into a better technical sales person and a more experienced specialist. We offer opportunities for job specific and broader career development trainings. We enable our team members to take on more complex tasks in the future. This is an exciting opportunity to be in direct contact with a complex and challenging environment with full support for development and growth. 

Additional allowances and benefits 

•    Bonus

•    Health Insurance

•    Cafeteria

•    Smart working allowance