Business Assurance Contracts Analyst

Why this job matters

Assurance sits within Group Billing & Assurance (GB&A), and operates as a secondary control, assuring the end to end (E2E) accuracy of supplier and customer charging whilst giving insight and consultancy to the business on improvements and optimisation opportunities. 
The role of the Analyst is to identify and mitigate billing and financial risk across products and contracts to support the Assurance strategy, for relevant CFU’s. Supports the CFU and wider BT by driving risk mitigation across people, process and systems to reduce risk and improve customer experience.

What you’ll be doing

•    Accountable for business engagement across a wide range of operational CFU stakeholders.
•    Has detailed understanding of one or more key product/contract areas and uses business assurance knowledge in discovery and investigative work, to carry out/support secondary controls, contract end-to-end assessments and risk and control reviews.
•    Uses understanding of the audit of processes and systems along with commercial insight to define and recommend new or amend appropriate coverage and controls, and ensure they are executed.
•    Carries out root cause analysis and root cause management as part of the Contract Assurance Centre of Excellence, working with GCB&A CFU team(s) and relevant CFU/BTT stakeholders 
•    May be required to support Specialists in management of third party suppliers and interaction with auditors and regulatory authorities.

The experience you'll have 

•    Experience in analysing and summarising data from different sources

•    Demonstrable ability to engage stakeholders up to senior manager level to gain data, information and support for assurance projects and drive specific outcomes 

•    Successfully manages and delivers complex pieces of assurance, issue resolution or risk mitigation work    

•    Able to carry out root cause management to identify and then implement specific process/people/technology improvements with demonstable results    

•    Experience of using Continuous improvement techniques to deliver process changes within a team

•    Experience in supporting or managing a commercial contract

•    Experience in contract and/or commercial management

•    Telco experience in: business assurance, risk, compliance, network, business operations, audit or billing roles, contract management

•    Business/Revenue Assurance industry experience
 

Due to the nature of this work, you may require Security Clearance

The skills you’ll need

What's in it for you?

What are the benefits?
We work across the group with a wide range of stakeholders including many of the senior leadership teams in the business. We are committed to providing all colleagues with the right opportunities to develop their career. There will be an opportunity to learn from a diverse team, with wide ranging experience. The opportunity to make a difference is huge! You’ll get a broad understanding of all parts of BT and the experience will be valuable in any future roles. 
•    25 days’ annual leave, plus bank holidays, and additional days for length of service
•    10% on target bonus
•    Life Assurance
•    Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
•    50% off BT and EE mobile pay monthly or SIM only plans
•    Exclusive colleague discounts on our latest and greatest BT broadband packages
•    BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
•    Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
•    3 volunteering days per year
•    Competitive employee discount on BT/EE products
•    Competitive friends and family discount on EE Mobile
 

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.