Power Engineer (Network Engineers - TM 4)

About the role

Our Power & Cooling Engineers are at the heart of keeping BT’s networks operating 24/7 365 days a year. Utilising their expertise and knowledge in both Low and High Voltage systems, alarms, emergency lighting, cooling and UPS they ensure that the BT estate continues to work no matter the circumstances. Working with their experienced teams within our exchange buildings as well as other environments, including radio sites, rooftops and outdoors, they are required to support the variety of power systems and cooling equipment that ensures our networks keeping U.Ks internet working. Vital in supporting us in meeting strict SLAs they utilise their variety of skills, taking ownership of their patches and coaching those around them.

Key purpose of the role

As part of the role you will be required to contribute to out of hours callout by joining a Formal On Call Framework (commonly a 1 in 4 attendance with a varied requirement subject to local/geographical nuances) to support 24x7 service as needed by the business.

Requirements, including 14001 and 45001. Compliance with internal sign-off as/when required by our Power Environmental Specialists and Power Technical Support Group.

Inclusive Environment – Responsible for helping to create an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. Effectively lives by the ES values, leading by example at all times. Excellently supports and works with ES teams to deliver, making our unit an amazing workplace for everyone.

Role

Role Accountabilities:

• Low Voltage Power Expertise Utilising their expertise and knowledge in low power systems they repair, install and maintain low power circuits including lighting, transformers, UPS, generators etc., completing all work as allocated to support the assigned operational area and others as required using their qualifications in Power Systems. Works with the wider team to support area, regional and unit objectives.

• Cooling & Refrigeration Expertise Utilising their expertise and knowledge in cooling & refrigeration systems they install, maintain and repair chilling equipment including Adiabatic and F-Gas systems. They complete all work as allocated to support the assigned operational area and others as required using their qualifications in refrigeration systems. Works with the wider team to support area, regional and unit objectives.

· Mechanical Systems Expertise Utilising their expertise and knowledge in mechanical systems associated to LV & Chiller Plant. For example (not an exhaustive list): Fuel systems/air duct work etc. The full range of specific skills competency for the role of Power Engineer is detailed in the Field Engineering Skills Matrix/Training Pathways.

· Execute Work with Autonomy – Execute all required work (allocated and self-identified), considering H&S, despite the challenges and environment. Works proactively with Patch Managers and the wider team to work effectively and understand the priorities of the wider team / unit. Where required to prioritises and complete work, entering accurate codes and quality notes on appropriate systems (e.g. Eng.com, inventory systems), that are meaningful and which can be used onward by colleagues and customers.

· Performance and Development – Drives own performance ensuring they are effectively contributing to wider team measures, supporting in taking ownership of these measures for given area. Required to ensure that mandatory compliance, regulatory, data and informational requirements are maintained and recorded (including required training). Works in partnership with line manager to drive personal upskilling and development to meet training needs and aspiration. Additionally completes any training required and as set out by the business needs in that work area.

· Coaching, Leadership & Mentoring Skills Can lead in a supervisory role where required – e.g. Clerk of Works/Client Rep activity. Actively coaches/mentors other team members, including new joiners, to support best practice, quality standards and support delivery of new skills & technologies.

· Standards of Work – Ensures all work on equipment is in accordance with documented procedures and practices as provided by BT and its suppliers; agreeing any changes with appropriate source. Works with Patch and Regional Managers alongside customers and colleagues to ensure delivery is appropriate and aligns to objectives. Takes ownership of and effectively maintains tools, equipment and PPE ensuring quality and calibration. Additionally fosters a Continuous Improvement (CI) approach to all work across the team, personally contributing to driving performance by engaging to generate ideas, supporting in ownership of improvements, reporting issues and demonstrating actions taken to progress these improvements to completion.

An important part of Network Services is leading by example, be that sharing knowledge and supporting new individuals, through to truly living by the BT values. As a member of the Networks Field Engineering team you are expected to uphold our BT values, leading by example throughout your career with us whilst being an integral part of your wider team.

Key factors

Key Decisions:

· Identification & proactive reporting of HSE/Compliance/Design issues to our Power

Environmental or Power Technical Support teams

· Ownership of designated patch and sites to contribute towards area, regional and

unit objectives

· Sharing of best practice, supporting colleagues in applying new ideas, technologies or

processes.

· Responsibility & ownership of critical and urgent network repair/provision/maintenance activity.

· Execution of prioritised work items ensuring that this is aligned with the wider team and

unit’s priorities through co-ordination with patch managers and senior colleagues

· Risk assessment for health and safety

· Raising of issues / risks to more senior individuals to facilitate change

· Understanding of what is expected and proactively take opportunities to increase own skills to

support the team's work

· Raises opportunities to improve the process in work area and beyond

Individuals’ hold responsibility for monitoring, actioning and meeting all required compliance

(including health surveillance, such as rigging medical) if required. In addition to this they are

expected to be always fully presentable wearing provided corporate clothing for the role

Requirements;

Must be able to fulfil the physical requirements of the role i.e. able to bend, stretch, kneel and

crouch. Also must be able to climb, work at floor and ceiling level inside buildings, tower structures

and road side infrastructure, lift heavy drums/cables and recognise coloured wiring

Mandatory:

• Electrical competency City & Guilds 2360 parts 1+2 or equivalent NVQ

• BTEC Electrical Engineering Level 3/HNC/HND/MOET Level 3/ET Level 3

• 18th Edition Regs

• Inspection, Testing and Verification (C&G 2392-10)

Preferred experience/qualifications:

• Experience with Uninterruptible Power Supplies (UPS)

• HVAC Refrigeration C&G/NVQ Level 3

• F-GAS category 1

• Demonstrable experience of repairing and maintaining Air Conditioning Split systems

• Experience of working with DC power systems

• Coaching/mentoring/supervisory experience

Due to the nature of power vocational qualifications changing and being updated over time, this list

may not always be accurate in the future.

Please refer to BES/ESV/A011 – Live Working Documentation for a full up to date list of required

qualifications.

It is expected that an individual will be sufficiently experienced in all above criteria some duration

after assuming the role.

Experienced hires will be internally assessed on successful application to identify training

requirements.

Trainee/apprentice hires are required to become both experienced and, if applicable, qualified in all of the above criteria within their given duration of initial training.

Individuals will be required to hold a Full UK Driving Licence.

Skills

Skills: · Self-Starting: The ability to work autonomously without supervision to proactively achieve desired outcomes, often using their own initiative to drive actions required from both themselves and wider team.

· Ownership: Ability to take ownership of and effectively manage tasks, activities and resources. Works with the wider team to understand priorities across the unit; · Team Leadership: Ability to contribute to and support team colleagues and project leads; for the successful completion of technical activities under a project of work. · Coaching: Proactively shares knowledge with others to improve understanding. Supervising less skilled engineers on the job.

· Communication: Able to communicate clearly and precisely through a variety of methods in any given circumstance or location;

· Problem Solving: The ability to deal with a variety of issues and effectively implement solutions as required;

· ICT Literacy: Confident user of MS Office suite, especially MS Word, Excel and Outlook (e-mail);

· Team Work: Works well with and effectively supports wider team to understand patch and wider regional requirements and supports these effectively to meet wider CFU objectives. Measures: The role holder will be responsible for meeting any associated SLAs/KPIs for their given skillset/workstream. For example; major service outage repair SLA timescales, legal compliance targets & periodic maintenance activity.

Safety:

a) To ensure the health and welfare of the job holder (and his/her team if applicable) in accordance with BT’s Health & Safety policy.

b) Security. The job holder will act in a manner which safeguards the job holder, colleagues and BT’s assets, systems and sensitive information. All BT people are personally responsible and accountable for the security of their operations and need to fully comply with all security policies relevant with their role. BT's security policies set out the rules that must be followed to protect BT’s, assets, systems and sensitive information - as a minimum all must comply with the 'Security policies for everyone' group. In particular, people should only access, use or disclose customer/ commercial/ personal information only when needed for the job in accordance with BT’s Security Policy. Complying with these policies ensures that customers perceive BT to be a trustworthy organisation. The Security Directive explains this in more detail.

c) Ethics and compliance. As well as being aware of BT’s business principles, ‘The Way We Work’, and the BT Undertakings Code of Practice; the job holder will understand the regulatory, fair trading, competition, data protection and anti-corruption and bribery rules relating to their work sufficiently to be able to comply with them, relying on their own knowledge or on their ability to recognise when they will need specialist support.

d) Ensure that BT’s Code of conduct is fully adhered to https://intra.bt.com/bt/hr/conduct/conduct_standards/Pages/index.aspx.

e) Business Continuity Management. As well as being aware of and understanding the importance of BCM, the post holder will adhere to the pan BT Business Continuity Policy supporting the requirement to continue the delivery of service operations if affected by disruptive incidents, whilst adhering to BT’s Health & Safety policy. More information can be found at the BT Resilience SharePoint site, including a range of training and awareness materials such as the pan BT BCM overview ‘PanBT Business Continuity Management Overview CBT’ – the CBT can be found via the learning home page and searching for course “Pan BT Business Continuity Management Overview CBT (OPBCM001, 1).

f) To have an awareness of BT’s Environmental Policy.