Field Engineer Professional

Job Req ID:  1040
Posting Date:  19-Sep-2022
Function:  Engineering
Location: 

Yeongdeungpo-gu, Seoul, Korea

Salary:  Competitive

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

Why This Role Matters

This is an engineer role that support products and services deployed across several BT site/cities including, GPOP, hosting, 3rd party and customer premises. Provide field technical support of service delivery that will ensure client SLA’s and customer satisfaction measures are met.

Responsibilities

  • To participate in all phases of a project rollout (pre-installation discussions, site survey, information gathering, solution feasibility study, unboxing & rack mounting of equipment, configurations, UAT)
  • Performing maintenance work such as firmware upgrades, hardware break fix, restoration of equipment configuration
  • Performs logistic support requirements such as research, and equipment and spare part inventories
  • Documents problems and resolution and updating the ticketing system for future reference
  • Develops and update the documents for operations procedure and best practices
  • Understand and manage end to end field services customer experiences to maximize customer satisfaction.
  • Support escalations related to team members including partners.

  • Inventory management for spare equipment and organizing reverse logistics.
  • Provide feedback internally as well as externally on operational issues for continuous improvement.
  • On rotation basis, support an incident or project rolls out that takes place after office hours.
  • Maintain and update own technical skillsets and certifications
  • Maintain and update process documentation when needed
  • Off-site sparing & 3rd party suppliers, site consumables
  • Health and safety check on BT POP sites and equipment
  • Dimensioning of measurement equipment and adherence of calibration intervals

Skills Required

  • Technical experience across multiple technologies:
  • - Certification and skills in F5 and Checkpoint firewall technologies, minor skills for Palo-Alto and Juniper is also desirable
  • - Installation, configuration, and troubleshooting of network, security and communication OEM equipment.
  • - Video telepresence products and services.
  • - Wireless surveys and improvements.
  • Commercial skills, able to understand and define correct cost estimates for the services being provided.
  • Good communication and written skills (Korean & English speaking).
  • Strong customer focus and sense of ownership.

Experiences

  • Minimum of 2 years work experience in telecoms and/or data communications
  • Ability to travel up to 50% or more of working time
  • Can pass background security check and drug test
  • Understanding of the telecom market and BT position in the region.
  • Bachelor’s degree in technical / engineering field or proven equivalent experience
  • Certification in Cisco products and services
  • Korean Citizenship

About British Telecom
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..