Franchise Business Manager

Job Req ID:  1052
Posting Date:  22-Sep-2022
Function:  Commerical Services

UK Wide, United Kingdom

Salary:  Competitive with great benefits

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


About this role 

Franchise is an important and strategic part of the EE Consumer wider strategy,.  This role is to mange the ongoing relationship with our Franchise Owners, working closely with the wider internal teams, retail, commercial, property teams to maintain strong relationships and holding our partners accountable for the performance levels whilst delivering against the business objectives.



You'll have the following responsibilities:

  • Manage day to day & strategic relationship with  partners and hold partner to account for performance & delivery vs contract – KPI/LD etc.
  • Maintains account plan capturing all cross business risk/issues/opportunities
  • Manage partner governance relating to commercial performance
  • Produce all contractual forecasting 
  • Identify and agree opportunities to deliver incremental commercial volume/value
  • Negotiate and agree commercials / contract to support service
  • Navigate partnership to underpin strategic needs for business
  • Manager breaches/disputes/contractual escalation process.


Skills required for the role:

  • Commercial and Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
  • Relationship Skills: Strong interpersonal, people management and relationship building skills essential due to working with other departments and our external business partners
  • Highly self motivated and able to act on own initiative.


Experience you would be expected to have: 

  • Telco experience
  • Strong influencing and relationship skills
  • Experience of retail and Franchisees
  • Knowledge of financial and legal implication
  • Experience working with multiple stakeholders.


About British Telecom
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..