Cloud Service Delivery Professional

Job Req ID:  1032
Posting Date:  16-Sep-2022
Function:  Cyber Security

Tewksbury Road, Cheltenham, United Kingdom

Salary:  Competitive with excellent benefits

Cloud Service Delivery Professional

Ipswich or Cheltenham


Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good. 

About this role

As a Cloud Service Delivery Professional, you are responsible for contributing to the design and deployment of new bespoke systems as well as supporting and maintaining existing ones. You should also contribute to innovation and development of new products, and process improvement initiatives. This role will require working as part of a team, supporting colleagues and collaboration with customers.


Security Clearance: The nature of our work means you will be expected to obtain and maintain a DV clearance, so if you don’t currently have one, we will need to undertake pre security checks before starting the role with us. Once you have obtained DV, you will be eligible for an additional £5k annual payment.


You'll have the following responsibilities

  • Be a customer champion, responsible for resolving incidents and service requests in line with SLA’s to enable continued system operation.
  • Working under a clear framework of accountability, you will be responsible for delivering and implementing security solutions for our customers.
  • You will ensure that our brand reputation is upheld with our customers throughout your operational support duties and delivery of solution work packages.
  • You will be a collaborative partner, forming part of an out of hours on call rota with your team and participating in external activities related to your specialism e.g. attending technical conferences and knowledge sharing. You will also assist in the technical decisions that influence the success of projects and team objectives.
  • You will be a change agent, identifying and communicating opportunities that assist with setting technical direction with respect to best practice and planning your own work to meet given objectives and processes.


You'll have the following skills & experience

  • Have service management experience within the IT industry and the ability to take responsibility, ownership and autonomy of delegated platform operations and deliverables.
  • Have a deep understanding and experience of cloud computing in AWS/Azure/GCP.
  • Have some understanding of DevOps and Agile team methodologies.
  • Be degree educated or have equivalent industry experience.
  • Have familiarity of IP networking basics & CI/CD pipeline experience
  • Have some experience of working with big data platforms and managing and monitoring protocols
  • Have awareness of virtualisation/ containerisation concepts, incident management and problem resolution



  • Discounted BT Broadband, TV & mobile packages and BT products
  • On target Bonus
  • Share options and 10% pension contribution
  • Professional development and paid for industry certifications/qualifications
  • Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
  • Well-being support for you and your family
  • 3 days paid volunteering a year
  • Flexible and smart working (subject to business needs)

About BT

There are two things that we want to share with anyone considering joining us.


Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.


Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing Smart Working at BT. Smart Working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss Smart Working and how it might work for the job you are applying for.


Security is one of the fastest growing parts of our global organisation. We protect our networks from more than 6,500 cyber-attacks each day, invest over £40m in research each year and employ more than 3,000 people - which makes us the largest private cyber security employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture potential and shape your future – whatever your background or experience. You can find out more about Security in BT here


In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.


How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!