HR Professional Operations - Colombia

TITLE HR Professional Operations (Generalist) – Colombia

Location: Colombia/Bogotá

Flexible Working / Hybrid - Office and Remote combination ( 3 days at the office and 2 days at Home)

"Please submit CVs in English"

Why BT Business

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

About the role

Working as part of a virtual HR Services team across the Americas region, the role holder acts as a trusted HR professional adviser for line managers and employees, by providing a consistent and high-quality service, in line with company values, policies, and best practice.  The role holder is flexible to work across boundaries to resolve complex problems using their HR and payroll expertise, and constantly seeks to deliver excellent customer service to the business and colleagues through continuous process improvement.

You’ll have the following responsibilities

• Acts as an honest and trusted HR professional advisor for line managers and employees alike, providing consistent advice and a clear rationale behind recommended actions.
• Use HR expertise and best practice to provide quick & innovative solutions to resolve complex problems.
• Work with colleagues across HR Services and wider HR community to ensure a consistent approach to process and policies and drive an integrated and high-quality service to the business.
• Full cycle payroll processing and accountability for assigned countries. Argentina, Chile, Colombia or other countries with smaller employment.
• Accurately and timely monthly compliance and other statutory government reporting.
• Works closely with offshore Recruitment Team on all hires and recruitment-related requirements.
• Provides expert advice on Immigration legislation and activities.
• Accountable for in-country compliance and legislative reporting.
• Manages the local administration of employee benefits.
• Supports the Country HR Business Partner team in managing non-complex case management activities in a timely and robust manner (including advising and supporting line managers with informal and formal performance policies and procedures, discipline and grievance cases, and employee redundancy cases)
• Undertakes any HR transactional activities that must remain within country boundaries. Acts as the HR representative and signatory, where required and appropriate.
• Ensures people data administration is accurate, and employee records are up to date.
• Remains current on all HR policies, programmes, and practices and stays informed of new (and pending) local laws and regulations. 
• Works closely with the legal team to stay informed of requirements regarding data protection law and regulations. Includes health and benefits Enrollment, government and other business registrations.
• Collaborates and works closely with the regional and global HR, payroll hub, finance, legal and other teams to achieve business objectives and initiatives.
• Takes an active role in inducting new starters to deliver a confident and credible on-boarding experience.
• Develops a strong understanding of the business in which they operate, and a comprehensive understanding of the local and regional culture and customs.

You’ll have the following skills and experience

Skills required for the job:

• Be a role model to promote and create a safety culture with a zero-accident mentality, being visible within the field environment and always leading by example.
• Subject matter expert in payroll and HR skills and competencies.
• Communication skills to engage with both individuals & groups at both team and management level.
• Ability to utilise PowerPoint and other media formats in a confident manner to present training and coaching content in a classroom environment.
• Ability to interpret business reporting to tailor HR support and monitor subsequent performance.
• Role model of problem solving and effective communication behaviours and a can-do, proactive and positive attitude. Highly organized.
• Ability to have honest conversations with team members, setting clear expectations and standards.
• A true customer champion, with the ability to be solution focused, demonstrating customer empathy in everything you do.
• Ability to work independently and escalate issues and concerns.
• Willingness and drive to learn new things.

Technical skills & knowledge requirements

• Bachelor’s degree in human resources, Business Administration or a related field. Payroll certification from a recognized institute.
• Working knowledge of payroll processing and reporting for LATAM countries. Compliance and legal.
• Graduate level or corresponding experience, and at least 5-7 years generalist HR/payroll experience.
• Excellent Excell Skills
• Depth of experience and knowledge on complex and specialist HR issues.
• Previous experience acting as a consistent and trusted point of contact for managers and employees.
• Good stakeholder management and relationship skills.
• Previous experience of working in a HR Service Centre environment and managing within SLA’s.
• Experience and knowledge with payroll & HR Information Systems. (SAP, ADP Streamline or ADP Celergo is nice to have)
• Team player, adept at driving the right customer outcomes through a challenging and supportive style, whilst consistently delivering on your own commitments.
• Experience working in a multinational company environment.
• Building mutually beneficial relationships and is the local face of HR to the business and colleagues.
• English and Spanish written and spoken language working competency required. Portuguese a plus.

Benefits

BT offers a superior global and diverse culture that fosters health and wellness for their employees. 

• Competitive salary and on-target bonus plan
• Training and development opportunities
• Career progression in BT Security and across BT with our internal development programme
• Annual leave as per the local country leave agreement

BT values and supports diversity in all its manifestations. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity, and the contribution they make. We do not allow any form of discrimination on the basis of race, age, gender, skin color, nationality, religion, sexual preference, physical or mental disability, and/or any other group protected by law. When we say you’re welcome at BT, we really mean it.

Who is BT Group

We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. Our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services.

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