Specialist Design Engineer

BT is one of the world's leading communications services companies which provides communications services solutions, serving customers in more than 180 countries. The services we sell are integral to modern life. Our purpose is as simple as it is ambitious: to use the power of communications to make a better world. Join our Cybersecurity team as a cybersecurity analyst to be incorporated in our 24/7 service!

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.

Why Choose Our Team

•    We offer you network related trainings and ability to get the official certificates (e.g.: Cisco). 

•    Lab environment to test and pilot new ideas and exposure to the latest emerging technologies (SDN, NfV & SD-WAN (Viptela, Nokia Nuage, Meraki)) 

•    Be part of a highly skilled team with extensive knowledge in the industry and opportunities for a global carrier path 

•    Opportunity to work for large companies with hundreds of sites across the Globe.

•    Home office is available in this role depending on further agreement

What you’ll be doing

•    Prepare and deliver high quality (standard or custom) network designs (e.g.: HLD, MLD, LLD) and/or customer solutions according to the project scope and schedule, within budget. Regularly maintain overall solution documents as required.

•    Create transformation and migration runbooks for your colleagues to install and configure services

•    Collaboratively work with other designers, engineers to resolve design and implementation issues and peer review their work

•   Define and agree the project scope, estimate the time, budget and resources required to support the deliverable.

•    Provide technical consultancy for large multinational customers and business partners.

•    Work together and technically coordinate or supervise a global team of network designers.

•    Lead a matrix (virtual) team of technical experts to deliver network design solutions and providing technical guidance to a larger matrix team. 

•    Be responsible for end-to-end technical solution.

•    Act as a technical ambassador for the company. 

•   Lead high profile troubleshooting activities during sever business impacting events and errors

• Providing recommendations and roadmaps for proposed solutions
• Documenting and sharing best practice knowledge for new solutions.
• Providing technical leadership to a team throughout the project lifecycle.
• Reviewing and validating solutions designs from other team members.
• Analyzing and understanding business requirements and identifying potential technology solutions to meet these requirements.

Requirements

Soft skills

• Ability to build strong and reliable relationship with external customers (special focus on senior management level). Act as trusted partner or advisor for key stakeholders and decision makers of internal and external customers.
• Have excellent Customer facing and communication skills, as you will be working directly with external BT customers and partners.
• Have skills to handle disagreements diplomatically. Focus on finding win-win solutions that benefit both parties.
• Understand the different stakeholders involved—customers, internal teams, executives, etc. Tailor your communication style to each group. Keep everyone informed and aligned.
• Establish a feedback loop with customers. Regularly seek their input on your services, products, or solutions. Use their feedback to improve and iterate.
• Ability to meet the customers’ needs in line with the business requirements. 
• Ability to explain and present difficult technical concepts to a variety of audience special focus on senior management.
• Lead a team of network designers and take active part in their professional development 
• Focusing on the objectives and the required outcomes of the processes while delivering a service.
• Working with a cooperative and positive attitude in a group setting to achieve common goals.

Professional skills

•    Analytical thinking and designer mindset  

•    Industry accreditation (e.g.: Cisco) at professional/expert level in ICT with special focus on Service provider or Enterprise networking or equivalent experience (WAN, LAN, Wi-Fi).

•    Ability to interpret Customer needs, assess the full requirements, identify solutions to standard and non-standard requirements.

•    Experience on pre-sales activities.

•    Experience in creating high quality technical designs, Customer facing proposals and detailed cost models.

•    Good commercial acumen and knowledge of commercial & financial processes.

•    Experience in leading virtual teams in a global environment.

•    Planning and implementations across a wider range of ICT Infrastructure elements (Security, WAN optimization, Load Balancing etc.) is an advantage.

Technical skills

•    In depth knowledge of Juniper and Cisco LAN technologies, such as stack, VC, MC-Lag, VSS, VPC, Nexus technologies.

•    Acquainted with Juniper MIST management platform

•    Knowledge of MPLS, MPLS VPN solutions (both L2 & L3). 

•    In depth technologies of WLAN in Enterprise networks, such as WLC, anchor, BYOD, FlexConnect 

•    Thorough knowledge of the TCP/IP protocol Suite, VLSM, IP address allocation and RIPv2, EIGRP, OSPF and BGP routing protocols, Multicast protocols like PIM, SSM & IGRP

•    Good understanding and knowledge of DNS & DHCP environments and mechanisms

•    Quality of Service for both LAN & WAN environments

•    Technical competency should cover components such as routers, switches, routing protocols, multicast, QOS, network management platforms etc. This is not an exhaustive list but is intended to demonstrate the complexity and range of components that make up our network service Portfolio.

•    Skills with diagnostic tools including ability to interpret and analyse output from network management systems, router and switch diagnostics

Language skills

•    English on a fluent level 

•    Spanish on a fluent level 

•    Any European language (e.g.: French, German) on a conversational level is an advantage

A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.