Vendor Manager

Why this job matters

This role is pivotal to enabling the Digital strategy and plans to be delivered as the role will provide proactive monitoring of vendor performance (MTTI and MTTR), triage and service improvement plans. We support the Digital unit whilst working with their partners to hold them to account to meet their performance standards, unblocking issues with them, whilst challenging to maximise the balance of value and performance.

This role can be based in Birmingham, London or Manchester following a hybrid working pattern of 3 days a week in the office and 2 days a week working remote

What you’ll be doing

• Proactive monitoring of vendor performance (MTTI and MTTR), triage and service improvement plans, commercial Manages vendor portfolio through multiple lenses (operational, regulatory, legal, reputational, IT security risk etc.)
• Working with partners to hold them to account to meet their performance standards, unblocking issues with them, whilst challenging to maximise the balance of value and performance.
• Managing and developing opportunities with our partners with key focuses on productivity and growth
• Building long term sustainable opportunities to enhance customer value across our partnerships
• Developing pipeline of opportunities through to realisation of savings.
• Working with our stakeholders across the business to showcase and support improvements. 
• Owning strategic relationships with our delivery partners and business partnering with our Sales, Legal, Procurement, Operations and Compliance areas of the business. 

You'll have the following skills and experience

• Commercial awareness / contractual compliance is critical for this role
• Stakeholder Management: Able to establish and maintain stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions, ensuring they meet current and emerging business and technical needs.
• Ability to navigate and interact with many teams across multiple CFU’s: drive collaboration and negotiation.
• Excellent communicator capable of engaging and influencing leaders across all Digital and external partners.
• Data first mindset, defining a sustainable ecosystem to manage, manipulate and provide insight and information to all of Digital on a self-serve basis.
• Change delivery: Able to define and implement long term changes and adapt for the optimum solution. 
• Domain knowledge of in big data analysis: Proficiency in tools like SQL, Python, and data visualization to provide actionable insights for optimizing IT subcontractor spend.
• Data-driven decision-making: Strong analytical skills to identify trends, patterns, and opportunities in complex procurement data sets, informing strategic sourcing decisions.
• Master data governance skills: Ability to establish and maintain data standards, ensuring data integrity and accuracy for informed decision-making.
   

Benefits

• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’