Sales Team Leader

Benefits

• On Target Commission
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave 
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues

Location And Working Hours

This role is based in our Birmingham office. You'll need to be able to attend the office at least three times per week, for the duration of 08:30AM to 17:00PM.

Why this job matters

Small and Medium Enterprises (SME) is a key sales channel for BT, contributing £1.7bn revenue and £0.8bn EBIT per year, and serving 1m+ SME customers in the UK.  It’s an exciting period of growth for SME, and as we embed our new Enterprise model to achieve that growth, this role will support the delivery of our ambitious transformation plans and goals.  

As a Sales Team Leader, you will be responsible for leading and motivating a team of sales agents to achieve and exceed their targets. You will manage day-to-day team performance, provide coaching and development, and ensure alignment with business goals. This role requires strong leadership skills, the ability to drive consistency in sales execution, and a focus on building a high-performing, motivated team within a dynamic and evolving sales environment.

You will lead one of four sales teams, each consisting of 8 to 15 sales professionals. The team operates in a fast-paced, supportive environment focused on delivering exceptional sales results across BT’s full product portfolio. You'll collaborate with coaches, specialists, and senior leaders to drive performance and foster a culture of continuous improvement and success. You will play a key role in shaping a dynamic and evolving team culture, with strong support and resources to help you succeed. 

What you’ll be doing

•    Lead and motivate a team of sales agents to achieve and exceed sales targets.
•    Drive consistent performance through coaching, training, and development of team members.
•    Manage day-to-day team operations, including scheduling, performance monitoring, and issue resolution.
•    Foster a positive and dynamic team culture focused on success and continuous improvement.
•    Collaborate with senior leadership and other departments to align sales strategies and goals.
•    Utilize data and CRM tools to analyse team performance and implement actionable improvements.
•    Handle difficult conversations and manage team challenges with firmness and fairness.
•    Oversee recruitment and onboarding of new team members, shaping the team’s growth and capabilities.

Experience Required

•    Can demonstrate strong track record of sales success
•    Proven successful experience in leading and managing teams.
•    People leadership skills, including coaching and driving team performance.
•    Ability to communicate and manage up & down effectively (team members & stakeholders).
•    Ability to handle difficult conversations and maintain team motivation.
•    Experience using CRM systems, preferably Salesforce, and data analysis to inform decisions.
•    Preferrably familiar with fixed and mobile portfolios.
•    Preferrably familiar with selling into the public sector and sub 100 employee level.