People Relations Case Professional

We have one permanent role and one 12-month FTC role available.

Location

Birmingham - Hybrid working 3 days in the office, 2 wherever.

Why this job matters

This is an exciting opportunity for a highly experienced People Relations Case Professional to join us during a pivotal period of transformation within People & HR Services at BT Group.

As an experienced advisor in Employee Relations cases, you will provide full advisory support and guidance on ER matters, working closely with business leaders who need support navigating our HR systems and processes. You will also use data to inform your recommendations, ensuring we deliver best-in-class ER guidance that mitigates risk, prioritises wellbeing and inclusion, and results in fair and commercially sound outcomes.

Your experience and coaching skills will play a key role in upskilling managers and enhancing the colleague experience for all UK employees across BT Group.

You will be instrumental in driving operational excellence as we expand and deliver a broader range of services, while also safeguarding BT Group against legal, financial, and reputational risks.

This role offers a unique opportunity to contribute to a high-impact function during a time of significant change.

What you'll be doing

•Manage a high-volume ER caseload, providing advice and guidance to managers and leaders through OneHR in line with SLAs.
•Ensure cases are handled with a focus on wellbeing, inclusion, risk mitigation, and timely resolution.
•Provide accurate, commercially aware advice on employment law, BT policy, and people processes, escalating where required.
•Maintain accurate case records in line with standard operating procedures and use escalation channels when cases stall or risks arise.
•Support conflict resolution through facilitated conversations or mediation and coach less experienced colleagues where needed.
•Build strong relationships across People Relations, HR Services, Legal, Ethics, Corporate Investigations and wider business stakeholders to enable effective case management.
•Contribute to continuous improvement by sharing insights and supporting policy, process, and product updates, while keeping knowledge current on legislation, ER best practice and BT priorities.

The skills you'll need to succeed

•Proven experience providing advice and guidance to managers across the full spectrum of ER case topics, including investigations, grievances, disciplinary matters, health & wellbeing, and performance.
•Experience managing a high-volume ER advisory workload in an organised and timely manner.
•Experience assessing workplace issues, developing effective solutions, and evaluating employee data to identify trends and areas for improvement.
•Strong negotiation skills, with the ability to reach mutually beneficial outcomes during disputes or complex discussions with managers at all levels.
•Excellent time-management skills, with the ability to prioritise tasks and manage workload effectively.
•Proven ability to exercise sound judgment and reach outcomes that balance organisational priorities with colleague experience.
•Strong understanding and application of relevant employment law, the ACAS Code of Practice, and other regulatory requirements.