MCC Migration Professional - Night Team

Why this job matters

As a valued member of BT’s Networks Service division, you will be part of the Migration Control Centre which is responsible for the migration of new equipment and upgrading of the BT network. This is a critical role where you will be taking down parts of our network during nighttime hours and performing upgrades or integrating new technologies/software during time restrictive slots. Right First Time is essential as customers will be out of service and you will be accountable for reinstating the service in an improved state by adhering to strict proven processes. You’ll work on key projects for National Critical Infrastructure, providing the network which keeps the nation safe and protected.  
Specialising in the Network Infrastructure Migrations space, you will be at the forefront of our major UK Network changes. No where has this much impact or risk on our network so it’s essential you have a sound technical knowledge, understanding of network change and skilled in risk management.  This is the space in which we evolve our network to deliver our future customers needs, exciting right? Your technical leadership in the team will support the on boarding of new processes, validate and enhance our existing ones and effectively resolve issues and incidents.  You’ll also support our daytime Integration Professionals with any new automations and projects because we have to keep moving forward and you will be an essential part in that. 
You will also be liaising with teams across BT, with our vendors/partners and Stakeholders. Our commitment with Ofcom means we have to be sensitive with the information we share and who we share it with, you’ll work with integrity and mindfulness to ensure we remain compliant.

What you’ll be doing

•    Sound technical knowledge, particularly with our main vendor, Nokia , to lead and support your colleagues on completing various UK Network Infrastructure upgrade activities. 
•    Highly skilled in technical fault resolution and process validation, you will be a go to person for your area and make decisions about risks.
•    Own and manage any incidents or escalations, devising solutions with other business areas as required, implementing these in the network to deliver value to BT and our customers. 
•    Liaise with Change Management and Professional Services to ensure all network change documentation is fit for purpose and best practice is followed in accordance with Serious About Service  
•    Use technical skills and experience to onboard new projects, manage proof of concepts and process validation. 
•    Act as a SME to deliver automation, relevant system developments and process changes. 
•    Keep updated with activities beyond your immediate specialty in the team to understand the E2E process and customer impacts.
•    Provide clear and effective communication when engaging internal and external stakeholders when undertaking new projects as well as keeping them up to date on progress. 
•    Responsible for your own continuous self-development and for the identification of personal and team knowledge gaps, identifying a suitable source of training to support personal and team development to the benefit of the business and customers.  
•    Accountable for contributing towards automation across projects by using available software tools to identify automation opportunities and write basic code to implement first to market solutions. 
•    Construct and develop new and existing playbooks and processes whilst using initiative to ensure projects are constantly moving forward without issue or delay.  
•    Data analysis on what we are delivering compared to forecast. 
•    Knowledge of the E2E journey and how our work benefits our customers.
•    Data analysis on what we are delivering compared to forecast and strategy. 
•    Adhere to the BT Values in everything we do, as defined by: http://welcome.intra.bt.com/our-values  
•    May represent the company in legal proceedings.

Skills and Experience

Key skills required are:

Engineering excellence - You use advanced knowledge of engineering so that you or your team can safely build, monitor, upgrade and repair networks, services, infrastructure and
products. You contribute to a zero-harm culture.

Operational excellence - You identify what resources will be required to deliver operational activities. You organise the right resources to maximise operational performance and add value, escalating requirements in non-standard situations to maintain exceptional results and service. 

 Testing and quality assurance - You perform rigorous, complex testing and inspections to evaluate quality and performance. You discuss the results with your team. 

Case management - You balance and prioritise your workload and cases efficiently with minimal supervision, supporting other team members to prioritise their work. You make informed judgments about business impact, value and other relevant factors. 

Product and service knowledge - You continuously build your understanding of infrastructure, products, services and complex offerings. You share knowledge with your team and tailor solutions to meet the unique needs of the customer. 

Governance and compliance - You keep your knowledge up to date on internal and external regulatory standards, legal requirements and principles. You make sure our business is compliant and demonstrate an understanding of our exposure to risk. 

Improvement focus - You question and challenge the way things are done and work with others to make improvements. You build your understanding of the end-to-end processes to which your own role and the wider team contributes. 

  Data management - You collect, collate and clean data from multiple sources. You consistently follow guidelines and processes to make sure that the data is stored, protected and is accessible for users. 

 Be agile - You use your knowledge of best practice to collaborate with peers across the business in different ways.

Technical Skills:
•    Sound understanding of Nokia hardware including installation, upgrades and fault resolution.
•    Understanding of the BT network architecture and ability to consider and mitigate network change risks.
•    Own and manage change activities and incidents effectively. 

Experience you’d be expected to have
MANDATORY 
Experience in installing, upgrading and/or repairing Nokia router devices. 
Knowledge of BT’s 21st Century Network (Nokia Equipment), Converged Core and IP Platforms
Experience of handling network change activities and incidents including PIR ownership.
Complex fault resolution under time constraints.
Strong Interpersonal Skills and Leadership potential.
Good understanding of Network Delivery processes and procedures and contribution to their success. 
DESIRABLE
Experienced in the automation of processes to improve light touch practices and increase output.
Agile and Waterfall development methods using JIRA, Kanban, others.

Benefits

•    10% on target bonus
•    BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•    25 days annual leave (not including bank holidays), increasing with service
•    Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
•    World-class training and development opportunities
•    Option to join BT Shares Saving schemes.
•    Discounted broadband, mobile and TV packages
•    Access to 100’s of retail discounts including the BT shop