Infrastructure Security Operation Specialist

Job Req ID:  672
Posting Date:  21-Sep-2022
Function:  Engineering

Snowhill, Birmingham, United Kingdom

Salary:  Competitive

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


Why BT Digital (Corporate Units)

BT's Corporate Unit Digital team is at the forefront of driving digital transformation and the right technology interventions to re-imagine and enhance our colleague experience by leveraging human-centric AI-driven cloud native products.


We’re looking for energetic professionals with a product mindset and people-centric approach to delivering a fantastic digital experience across BAU and strategic initiatives as part of  our People Tech roadmap.


In this role, you will be a part of a high performing team responsible for delivering technology solutions to various problem statements across the HR domain, globally, for transformation and optimization.


Why this Job Matters

BT's Corporate Unit Digital team is at the forefront of driving a complete re-invention of our colleague experience into a more human-centric AI-driven cloud native products.

Our ambitious initiatives include digitising our colleague's journeys with the new AI-powered product BT Next driving productivity and shifting the mindset of our colleagues to think digital so that they can provide a Digital experience to our end customers.

We’re looking for energetic professionals with DevOps mindset and the ones who challenge the status quo.  People with drive for continuous improvement and automation.  

What I’ll be doing – your accountabilities

  • Understanding customer requirements and project KPIs
  • Plan and implement upgrades needed to maintain service levels.
  • Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.
  • Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.
  • Implementing Monitoring/Reporting/Alerting tool set across Application stack.
  • Setting up tools and required infrastructure for DevOps Set up.
  • Identifies opportunities to simplify Infra Operations operations through continuous improvement initiatives.
  • Perform duties as per project requirements such as security analysis, controls audit and assessment, infrastructure deployment and configuration.
  • Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
  • Encouraging and building automated processes wherever possible
  • Identifying and deploying security measures by continuously performing vulnerability assessment and risk management
  • Coordination and communication within the team and with customers
  • Mentoring and guiding the team members
  • Monitoring and measuring customer experience and KPIs
  • Managing periodic reporting on the progress to the management and the customer


Skills required for the job

  • Good understanding of Server & desktop hardware/ operating systems, networks, firewalls and load balancers, telecoms, etc.
  • A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies
  • Good working Experience of Linux OS
  • Experience supporting IT infrastructure and service delivery, preferably with a medium size organisation
  • Good understanding of IT security and Data protection
  • Good understanding of Cloud and mobile technology
  • Good knowledge of Citrix and Citrix Metaframe
  • Good understanding of Powershell scripting (Desirable)
  • Exposure to MS SharePoint
  • Experience working on Private and Public Cloud Services
  • Excellent troubleshooting/Debugging skills
  • Awareness of critical concepts in DevOps and Agile principles
  • Working with any public cloud DevOps tool set.
  • Working Exp on RDBMS.


  • Competitive salary
  • 25 days annual leave (plus bank holidays)
  • 10% on target bonus
  • Life Assurance
  • Pension scheme
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  • 50% off BT and EE mobile pay monthly or SIM only plans
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
  • 30% discount for friends and family on EE mobile pay monthly and SIM only plans

About British Telecom
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..