Fixed Specialist

Why Business

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. 

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. 

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. 

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

Why this job matters

The contractual location of this role is our sales hub Snow Hill office in Birmingham, however this is a field role, and therefore the majority of your time will be spent working with a specified partner and the customers within their defined patch. In this case, the partners office location is Bedford, and the role covers end customers in our Home Counties region. You will need to be a commutable distance from this location. 

The purpose of this role is to address the market opportunity for our complex Data portfolio (Internet access and data networking) within a defined territory, to grow market share and customer revenues, by providing specialist technical knowledge to grow existing customer spend into future revenue streams and acquire new business. You will meed to understand customer needs whilst aligning to BT and Channel Strategy to move to new IP products (Broadband, BTnet &,SDWAN etc) for our SME customers and BTLB partners. 

You will be responsible for working alongside BT Local Businesses to coach and create, develop and close sales through sustained prospecting and activity (Third Party Sales Management capabilities). You will also be an advocate for BT Sales methodology to build rapport and establish long lasting relationships with customers to become a trusted advisor. 

In addition, Specialists are responsible for driving Acquisition sales to support market share growth.

What you’ll be doing

• Achieves 100% or more of product set target aligned to territory using Sales methodology & sales plans.
• You lead the review, analysis and interpretation of sales trends across their applicable product pillars for ensuring the delivery of sales and commercial KPIs. You set up and implement the commercial levers that will drive and optimise these KPIs to maximise sales performance and take corrective actions.
• Maintain a high awareness and knowledge of the SME market, including industry, competitors and telecoms and internal activities (and guide others to do the same) to ensure that all business opportunities are identified, considered and implemented appropriately contributing to the wider Field Sales Strategy.
• Sales management & coaching capability with regards to multiple complex stakeholder management skills. Including:-
  • Customer – inc C-level, varying customer size,
  • BTLB – MD’s, sales teams, field sales, desk opps
  • BT – PSM, Specialist peers, Trading, Commercial, 
  • Customer Service & Order Management, Propositions, Product, Marketing.
  • Technical knowledge on specific products & services relating to internet access and data networking
• Be an exemplar for BT system usage and drive the right behaviours of SF.com usage within BTLBs

The skills you’ll need

What we would like to see on your CV

• Proven track record in Fixed Product Internet access & data networking sales 
• Demonstrative history of achieving sales targets 
• Evidenced sales planning capability, including KPI’s used to drive outcomes 
• Commercial thinker who uses internal/external insights for creating compelling customer propositions

Benefits Include

• Competitive salary
• On target commission
• Pension scheme (up to 10% BT contributions)
• Flexible Hybrid working
• Access to training and development to help you grow with us
• 25 days annual leave (plus bank holidays)
• Shares Plan
• Flexible benefits: cycle to work, healthcare, etc.
• Discounted BT products and services

Flexible Working

BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location/in the field 3 days a week.