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Fixed Sales Specialist
Snowhill, Birmingham, United Kingdom
Locations: Birmingham
Why Sales and Commercial?
In Sales and Commercial, we’re building one of the biggest and best sales teams in the country. We’ve got big ambitions to develop a team that has the right ability and will to win. Central to our ambitions are;
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Using our unparalleled expertise to bring first class solutions to market and offer a compelling value proposition to our customers that’s unmatched by our competitors
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Developing a highly skilled, highly efficient sales powerhouse through competitive pricing, an optimised channel model and best in class tools
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Relentless pursuit of a high-performance culture founded on clear career progression and the drive and determination to become the UK’s best sales force
Why this job matters
- The purpose of this role is to address the market opportunity for our complex IP and/or Data Networking portfolio within a defined territory, to grow market share and customer revenues, by providing specialist technical knowledge to grow existing customer spend into future revenue streams and acquire new business
- To understand customer needs whilst aligning to BT and Channel Strategy to move to new IP and Data Networking products for our SMB Small Business customers.
- Responsible for working alongside the Sales Agents to coach and create, develop and close sales through sustained prospecting and activity – motivating, coaching and supporting to success
- Be an advocate for BT Sales methodology to build rapport and establish long lasting relationships with customers to become a trusted advisor.
- In addition, Specialists are responsible for driving Acquisition sales to support market share growth.
What you’ll be doing
- Achieves 100% or more of product set target aligned to territory using Sales methodology & sales plans.
- You lead the review, analysis and interpretation of sales trends across their applicable product pillars for ensuring the delivery of sales and commercial KPIs. You set up and implement the commercial levers that will drive and optimise these KPIs to maximise sales performance and take corrective actions.
- Maintain a high awareness and knowledge of the SMB Small Business market, including industry, competitors and telecoms and internal activities (and guide others to do the same) to ensure that all business opportunities are identified, considered and implemented appropriately contributing to the wider Sales Strategy.
- Sales management & coaching capability as well as complex stakeholder management skills. Including:-
- Customer – inc. C-level, varying customer size,
- BT – Sales Agents, Specialist peers, Trading, Commercial, Customer Service & Order Management, Propositions, Product, Marketing.
- Technical knowledge on specific products & services - Be an exemplar for BT system usage and drive the right behaviours of SF.com and other appropriate systems.
Experience required for the job
- IP and Networking sales skills - understand the market and key drivers from customers to change providers.
- Business acumen - Knowledgeable in business strategy and the drivers of organisational performance, commercial acumen and financial literacy (e.g. business KPIs, customer ROI, business cases).
- Planning & organisation – co-ordinate with other sales specialists to create new and maximise existing opportunities within the Sales territory.
- Team working - work closely with Trading and Finance teams on key deals that require special pricing (War Room) to secure revenue for BT.
- Collaboration skills - collaborate with Propositions & Product teams to provide win/loss feedback to ensure our products are developed to optimise market opportunity.
The skills you’ll need
Flexible working
BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.
About us
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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