Directory Application Support Engineer - Identity Services

Job Req ID:  866
Posting Date:  20-Sep-2022
Function:  Software Engineering

Snowhill, Birmingham, United Kingdom

Salary:  Competitive with great benefits

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


About this role

Located within BT’s Colleague Services unit, this is an exciting new platform and customer support role in which you'll join a high-profile team of skilled professionals working together to deliver Identity and Access related services to the whole of BT. The platform you’ll support integrates directly with our HR functions and ensures that new joiners have the access and equipment they need when they join, as well as facilitating the requesting, approval and provisioning of role-specific access for over a hundred thousand employees in every part of the company. We also help keep BT safe by ensuring access rights are revalidated periodically and removed when an employee leaves.


You'll have the following responsibilities

Traditional application support activities such as:

  • Deployment of regular software updates
  • Platform monitoring and administration
  • Vulnerability management and other security practices
  • Leading technical incident investigation and resolution
  • On-call support rota duties

And the nature of this role offers other development opportunities:


  • Operation of procedures to ensure BT meets its regulatory obligations for audit
  • Liaising with applications throughout BT as you onboard and administer their identity data, learning about the company as you go
  • Trouble-shooting issues for our front-line colleagues so that they have access to the systems they need, when they need it
  • Advising on the future strategy, design and implementation of solutions in the Identity space


You'll have the following skills & experience

Ideally you will come from a technical background and have some of the following skills:

  • Broad technical skills in datacentre technologies and tools, including Oracle Linux and Microsoft Windows server 
  • Experience of LDAP
  • Ideally from a Devops background
  • Scripting with at least one language eg, Perl, Python, Bash and Powershell
  • Very good interpersonal and customer management skills 
  • Some understanding of IT standards, e.g  ITIL framework and General IT Controls 
  • Microsoft productivity and communication tools, such as Excel and Teams

But mainly we are looking for someone who wants to develop a career in technology, has the ability to pick things up quickly, and is a self-starter with a passion to learn. If that sounds like you, then what are you waiting for? Go ahead and give us a try.



Competitive salary.

10% on target bonus.

25 days annual leave (plus bank holidays), increasing with service.

BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.

Huge range of flexible benefits including cycle to work, childcare vouchers, healthcare, season ticket loan.

Option to join BT Shares Saving schemes.

Discounted BT products including free broadband and BT Sport.

Access to 100’s of retail discounts including the BT shop.


About BT
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..