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Digital Strategy, Commercials & Performance Manager

Job Req ID:  24778
Posting Date:  14 Nov 2023
Function:  Product & Propositions

Snowhill, Birmingham, United Kingdom

Salary:  Competitive


Full time, 3 days a week together out of our Birmingham Digital Hub (flexible 2 days remote wherever).



Why this job matters

Working in the UK's leading telco, you'll be joining us on our transformation journey and bring fresh perspective to our financial approach as we move to a techco. 

You'll be driving commercials, so you'll need to be good at making complex and conceptual ideas tangible for Enterprise Digital. You will be the expert on customers’ commercial needs and buying patterns, based on market commercial insight and win/loss trading analysis and translate this into how we can better win in the market. 


What I'll be doing – your accountabilities?


•    Developing complex financial business modelling and delivers/coordinates activities with Commercial, Finance and Channel leads to ensure consultation on case impacts
•    Working cross functionally and collaboratively with Digital product owners, Engineering/UI subject matter experts and Channel teams to understand future requirements, roadmaps and impacts on MTP
•    Producing and consolidating monthly/quarterly Digital performance results and working closely with SoHo/SME teams in translating backlog items delivered into real-time financial P&L benefits with both visual and quantitative outcomes 
•    Uses expertise and commercial insights to support and challenge key decisions to drive the right business goals and act as a critical friend to achieve customer led solutions.
•    Accountable for SMB & Service owned investment plans. Bridging the knowledge gap between Commercial and Finance and managing various stakeholders needs in understanding their budget constraints, whilst facilitating and removing blockers to drive both operational and financial efficiencies
•    Developing strategic digital analytics led processes, focusing on enhancing collaborations with Product/technology and Digital analytics teams in driving optimisations across both Digital web & App stacks with the customer experience at heart
•    Lead on creation of digital data hubs and knowledge pools to drive consistent reporting across the channel to provide one source of the truth
•    Feeds strategic digital plans/initiatives directly into the planning, props and futures teams planning cycles and communicating plans across other channels to drive a Digital first mindset
•    Seeking out opportunities to unlock future business led benefits across the BT SME customer profile, responsible for looking at demand and additional service attach to drive brand retention
•    Building investment proposals for Trading, Product Sales and Service teams to deliver new initiatives through all LBGUPS journeys to drive incremental value


Capabilities required for the job:


Essential Experience and Knowledge:

  • Business Risk experience 
  • Digital, Telco, Strategic & Commercial background



  • Highly competent in business casing opportunities and risk and making decisions through, Investment appraisal & ROI analysis 
  • Extensive financial background coupled with a financial accreditation (CIMA, ACCA, ACA)
  • Good stakeholder management with ability to communicate to all levels
  • Uses initiative to identify problem areas and seeks out engagement from relevant stakeholders in finding a solution 




•    Competitive salary
•    25 days annual leave (plus bank holidays)
•    10% on target bonus
•    Life Assurance
•    Pension scheme
•    Direct share scheme
•    Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
•    50% off EE mobile pay monthly or SIM only plans
•    Exclusive colleague discounts on our latest and greatest BT broadband packages
•    BT TV with TNT Sports and NOW Entertainment
•    50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.



Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Apply now »