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Digital Product Owner : Marketplace Platform

Job Req ID:  22049
Posting Date:  16 Nov 2023
Function:  Product & Propositions

Snowhill, Birmingham, United Kingdom

Salary:  Negotiable

This role can be based at either Birmingham or Manchester, with 3 days per week in the office and 2 wherever.


Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

We’re looking for a talented Digital Product owner with a drive and passion for digital to join our growing team and become a key part of our digital transformation.

You will be responsible for owning and developing a product vision and roadmap for one of our key Digital products across one of our value streams (SME, CPS, Wholesale). This may include a revenue target or driving contact reduction across our Service Centres.  You will set the vision and priorities and drive an agile squad to deliver against that vision and targets.


We’re seeking an experienced and enthusiastic Product Owner to join our newly formed Marketplaces product team. You’ll lead a multidisciplinary team in developing and launching new experiences on the marketplace platform targeted at Soho and SME customers. You will be the subject matter expert in catalogue management, personalisation and checkout. You will drive innovation on the end-to-end customer experience to help manage and grow their businesses through the relevant digital solutions to meet their needs. You will be technically fluent to collaborate with the tech team on assessing complexities and break them down into actionable steps that drive results. You will be data saavy to visualise and build dashboards for reporting and performance.


You will have the following accountabilities:

  • You’ll develop a deep emphatic understanding of our users and synthesise customer needs to drive adoption and engagement
  • You’ll be responsible for revenue metrics inclusive LTV, ARPU, CMRR, ARR and churn
  • You’ll collaborate with the Data Science team to build a personalised experience on the marketplace
  • You’ll work with a range of stakeholders across multiple areas to understand new business needs and translate them into product requirements.
  • You’ll define user stories for all new product deliveries and manage the priority of the backlog.
  • You’ll be responsible for digital self-service metrics including digital engagement, net promoter score (NPS) and propensity to contact (PTC).
  • You’ll work with conflicting priorities and use customer insight and digital analytics to make informed decisions
  • You’ll communicate clearly, transparently and concisely with stakeholders and tell your squad’s story.
  • You’ll have a collaborative way of working, breaking down any barriers to move relationships forward.
  • You’ll drive the execution of the product roadmap working with multi-location development teams to deliver in agile and waterfall development cycles
  • You’ll collaborate with the Design team to define the UX & UI for all future capabilities, participating in user testing initiatives when required
  • You’ll lead on competitor research and benchmarking analysis; incorporating findings into future roadmap
  • You’ll prioritise activities for your squad based on what you’ve learnt from optimisation and tests – we want you to fail fast and learn quickly
  • You’ll define reporting requirements in order to monitor product performance against key success criteria
  • You’ll ensure your journeys are compliant with security guidelines


You'll have the following skills & experience

  • Commercial expertise in enterprise SAAS, ecommerce or similar industries
  • Understands agile methodologies and has ideally worked as part of a squad
  • Strong stakeholder management skills
  • Able to work with peers, scrum teams and business stakeholders to maximise value created by squad.
  • Data driven, has excellent knowledge of product KPIs, and ability to draw insight from the numbers and translate to business requirements
  • Understands and applies lean principles of rapid build / measure / learn cycles.
  • Sound understanding of what creates value and what does not.
  • Has a thirst to understand and learn their product’s features and technical composition. Is aware of new technologies and the potential they provide.
  • Experience working with the Adobe marketing cloud (e.g. Adobe Analytics, AEM)  JIRA, Confluence or other similar tools
  • To think big and beyond the day to day.



  • 25 days annual leave (plus bank holidays)
  • 10% on target bonus
  • Life Assurance
  • Pension scheme
  • 50% off EE mobile pay monthly or SIM only plans
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • BT TV with TNT Sports and NOW Entertainment
  • 30% discount for friends and family on EE mobile pay monthly and SIM only plans


With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.


Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Apply now »