Digital Product Manager (Corporate Units)

This role can be based at Birmingham or Manchester with 3 days per week in the office and 2 wherever. 

Why BT Digital? 
The Digital unit spearheads BT's digital transformation, ensuring exceptional customer and colleague experiences, and crafting the innovative products and services our users’ demand.  Digital's mission encompasses digital innovation, platform delivery, and product development. Our unwavering commitment is to enrich user experiences and enable customers and colleagues to efficiently achieve their goals at scale.

When we say you’re welcome here at BT, in line with our manifesto of being sustainable, responsible, and inclusive we really mean it. We want our teams to fully represent the communities we serve. We’re open and understanding, so if you need us to make some adjustments to the interview process, let us know. We encourage and celebrate working flexibly, whether that means working certain hours to help with your lifestyle. Talk to us and let’s see what we can do.

Why this job matters 
As a Product Manager, you'll define and orchestrate the creation of new products, propositions, and services for our BT colleagues. You'll wield a substantial degree of autonomy while skilfully balancing a user-centric approach, ensuring consistency in the exceptional digital experiences you create.

Your role will require expertise in Agile methodologies, a keen grasp of cross-disciplinary dynamics and proficiency in User Research, Product Strategy & Content Design. You'll also bring experience in working with off-the-shelf and third-party products (e.g. Success Factors, JIRA), applying best practices, evidence-based insights, data-driven strategies, and research to continually elevate our experiences and product decisions.

You will work to foster a culture of high performance and cross-functional collaboration. You'll collaborate closely with Business Analysts, User Researchers, Product Designers, Technical Architects, Service Designers, Engineers, and stakeholders to shape the future of BT.

What you’ll be doing

• Solve complex problems and create user-friendly solutions
• Create prototypes and wireframes to visualize and test product concepts
• Create, maintain and regularly iterate a roadmap and backlog for your team
• Prioritise activities for your team based upon achieving validated learning as quickly as possible and maximising value
• Communicate clearly, transparently and concisely with stakeholders and tell your team’s story. 
• Have a collaborative way of working, within, and across teams, breaking down any barriers to move relationships forward 
• Be responsible for the product performance of your team and be expected to assure it
• Conduct usability tests to gather user feedback and refine products accordingly
• Build reports and deliver meaningful insights from Adobe Analytics and other analytics packages
• Experiment and find opportunities for growth by thinking big and going beyond the day-to-day

The skills and experience you’ll need to succeed

• Significant experience of working as Product Manager (or in similar roles)
• Proficiency in software and tools such as JIRA, Trello, Confluence, Adobe Creative Suite, etc
• Demonstrable product management knowledge including product development processes, product lifecycle management and product thinking
• Experience sustainably scaling products and defining Go To Market strategies
• Leading and collaborating with cross-functional product teams
• A product mindset and an ability to think strategically
• Experience and understanding of Agile principles, practices and methodologies
• Exceptional collaboration and communication skills, with a knack for simplifying complexity
• Proven capability in defining and executing product strategies that align with business goals 
• The ability to continuously enhance the customer experience across the product lifecycle
• Proficient in employing product discovery techniques, ideating, prototyping, conducting user research, and facilitating experiments to validate assumptions, inform decision-making, and drive continuous product improvement
• Effective management of relationships with internal and external stakeholders

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential. 

Diversity & Inclusion  

We hire for culture add, not culture fit. We embrace and encourage everyone to bring their unique personalities to the team, fostering an environment where they can freely express themselves with confidence and support. Our commitment to hiring people from diverse backgrounds enhances our team's values and enriches the quality of our work, allowing us to collectively achieve more than the sum of our individual contributions.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.